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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2117 reviews)

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4.84

Based on 2,117 reviews, last reviewed 30th Jul 2026

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Staff are always friendly and respectful. Staff are always friendly and respectful. Especially dianne and the team. Reviewed on: 30th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2117)

Opening new Savings Account

Straightforward procedure and helpful and friendly staff Reviewed on: 17th September 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 20th September 2021

Very helpful service at Lutterworth branch

Allowed my mother who has mobility problems to sit whilst completing application form. Talk through process and made it simple. Reviewed on: 13th September 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 14th September 2021

Customer Service

The customer service I received was excellent, clear and very nice manner it made my visit very easy. Reviewed on: 13th September 2021

Excellent personal interaction by young assistant.

This transaction was professionally handled by a young pleasant assistant, who handled the whole transaction speedily and efficiently . Reviewed on: 5th September 2021

Opening new account

Very professional advice on which account I should open Reviewed on: 3rd September 2021

Opening New Account

Counter staff friendly and efficient. Simple process to open a new account. HRB chosen due to better than average interest rate and a local branch nearby. Reviewed on: 2nd September 2021

Local Caring Building Society

I visited the Broughton Astley branch to open a new account recently and the staff on duty were actually from other branches and unfamiliar with where everything was stored in the branch. I commend Hinckley and Rugby for putting its customers first and maintaining operations whilst normal branch staff are off due to COVID-19. The ‘relief’ staff were extremely helpful and courteous and able to open my account promptly and provide all of the information required. Great service and product knowledge from the staff always. Highly recommend, support our local branches and keep them local. Reviewed on: 31st August 2021

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 7th September 2021

Local very helpful caring staff

Always welcomed with a smile, attentive to customer needs and efficient. Reviewed on: 28th August 2021

Excellent service

Laura couldn't have been more helpful. We were definitely a test for her but we got there in the end. Amazing service Reviewed on: 26th August 2021

Quick and easy

Different products were offered and explained to me, all done at the counter no fuss and friendly Reviewed on: 24th August 2021

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