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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2117 reviews)

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4.84

Based on 2,117 reviews, last reviewed 30th Jul 2026

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Staff are always friendly and respectful. Staff are always friendly and respectful. Especially dianne and the team. Reviewed on: 30th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2117)

Friendly, helpful, knowledgeable

Consistently excellent service, always helpful and understanding. Completely professional. Reviewed on: 20th January 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 21st January 2021

Slightly annoying

I can't decide whether my age makes understanding your renewal papers difficult or they are confusing . I have similar investments with Nationwide but their renewals appear to be far less frustrating Reviewed on: 20th January 2021

Reply from Hinckley & Rugby Building Society Thank you, we appreciate your feedback and have passed your comments onto the team that issue the maturity documents, if there are any issues that you feel need clarification please call one of our branches and the staff will be happy to talk through the documents. Response date: 21st January 2021

Good local service

A local bank although not internet based it is fast and efficient. I'm usually looking out for good interest rates and I feel that recently H&R has come up to speed. Reviewed on: 19th January 2021

service good

service good, helpfull, polite, quick Reviewed on: 19th January 2021

First time with this building Society

I was looking for a new savings product and found Hinckley & Rugby had a very good fixed rate bond, unfortunatly by the time my application got to them the bond had been closed. A very polite lady rang me and explained that another one was available although not at such a good rate, I decided to continue with the application as the rate quoted was the same as the best I had been able to find with other societies. The lady also requested some other form of personal identification. I sent that information the same day, and was surprised to receive a telephone call the next day to tell me the new bond had been set up for me. I have never received a response so promptly from any of the other Building Societies I have dealt with. As this the first time I have dealt with this society I can't give them a higher rating but if the service continues to be as good I will have to upgrade them. Reviewed on: 16th January 2021

Maturing savings account re invested in new savings account

A letter arrived informing me of the maturity and telling me all the options I had. I decided to reinvest for a further two years and returned the application form. As promised the new passbook was sent to me as soon as the new account had been opened. Very efficient! Thank you for your prompt service. Reviewed on: 14th January 2021

Efficient service and pleasant staff

I have taken out a 2 year bond. The application form was fairly easy to understand and the Society provided a SAE for return. Within a day or two I received a home telephone call from a very pleasant Society lady seeking to ensure that I knew the terms and conditions of the Bond and what would happen next. Now all you need to do is get your interest rates back up to a sensible level even though you are reasonably competitive. Reviewed on: 13th January 2021

QUICK AND PAINLESS

THE PROCESS WAS QUICK AND PAINLESS, EFFICIENT AND PLEASANT STAFF Reviewed on: 13th January 2021

Savings

Very helpful personnel and feel secure was building society. Reviewed on: 12th January 2021

Helpful

Very friendly and helpful in the branch. Reviewed on: 12th January 2021

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