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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2117 reviews)

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4.84

Based on 2,117 reviews, last reviewed 30th Jul 2026

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Staff are always friendly and respectful. Staff are always friendly and respectful. Especially dianne and the team. Reviewed on: 30th July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2117)

Superb customer service

I have been truly amazed at the level of customer care I have received. Nothing has been too much trouble in all my dealings with a customer assistant, Jeanette Sobalski, and she has kept me fully informed throughout the whole process of opening my account. She certainly knows the meaning of customer care and is a credit to the Hinckley and Rugby Building Society. She has made me feel valued as one of their customers and deserves the ratings I have given. Reviewed on: 17th December 2020

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 18th December 2020

Fathers savings account

No at lutterworth branch couldn't have been more helpful!had a bit of difficulty getting the right proof of address docs for my 97yr old father took longer than we thought she kept in contact with me on the phone and went the extra mile to help.thankyou nice to have some good customer service for a chnge. Reviewed on: 16th December 2020

Good efficient service

Friendly knowledgeable staff. good feedback. Reviewed on: 16th December 2020

Opening savings account

Called in to the branch and collected the form. Returned the next day and sorted everything out. Passbook arrived a few days later. All in order. Nice to deal with real people at a real branch instead of on-line. Reviewed on: 16th December 2020

Friendly staff

I was very pleased with the service I received when I opened a savings account for my grandson, happy with the product! Lucy was very helpful and knew the different products available. One thing which would be more helpful would be to be able to use a debit card to deposit funds in Reviewed on: 15th December 2020

Just how a financial institution should be

Great communications, friendly personal experience, structured and precise information. Reminds me how Building Societies used to be, keep it up. Reviewed on: 15th December 2020

New Customer

I needed advice on setting up a postal savings account. I spoke on the telephone and found the assistant clear, helpful and reassuring. So far all has gone to plan with an acknowledgment e mail. Reviewed on: 15th December 2020

Highly satisfied in the professional manner which my account was opened

From my initial contact I have continually been updated by 'H&R Customer Services' at every stage of opening my account. Reviewed on: 11th December 2020

The counter service was excellent, but it was the Office Manager who served me

This was my first visit to a branch text book service, good interchange, he asked me had I received recent letter about notice and he briefly and simply explained it. I asked him why I had not received a statement (even an annual one) in 2years) That is why he is the Office Manager! Reviewed on: 10th December 2020

Satisfied new client

I liked H & R's efficient and personal response. I haven't had a chance to use their savings account yet - but I am greatly encouraged by my 'account-opening' experience. Reviewed on: 10th December 2020

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