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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2110 reviews)

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4.84

Based on 2,110 reviews, last reviewed 22nd Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rita looked after us very well and talked us through... Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2110)

Very good customer service.

The very few times I've had to speak to customer services, they have always been responsive and friendly. Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We are really pleased to hear you have had an overall positive experience with Hinckley & Rugby. If there is ever anything more we can support you with please let us know. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 15th April 2026

I have 2 year ISA which I took out back in 2024.

I have 2 year ISA which I took out back in 2024.Staff were friendly and helpful, my communication was via phone as I live in Northumberland.Wish there was a branch up here.Thanks for your help Reviewed on: 14th April 2026

Dealing with H&R still feels very personal.

Dealing with H&R still feels very personal. You actually get to talk to people! Reviewed on: 14th April 2026

Great staff.

Great staff. Convenient and good savings products. Reviewed on: 14th April 2026

Staff are friendly and willing to help.

Staff are friendly and willing to help. Have been with them since I was a child and they have explained everything fully changing over into an adult saving account. Reviewed on: 14th April 2026

Built on great service

I live outside the operating area, but have been able to open new accounts. I use the app for checking transactions and recently locked myself out of it! I called the H&R, and we were able to get me back on line asap. Always efficient service. Reviewed on: 14th April 2026

Excellent service at South Wigston branch.

I recently went to the South Wigston branch, and received excellent advice and service from Linda. A friendly, professional and happy experience all round. Reviewed on: 14th April 2026

Excellent customer service

Not always the best interest rates but excellent customer service Reviewed on: 14th April 2026

Friendly and efficient

We have 2 cash ISAs and a joint savings account with Hinckley & Rugby. Their staff are always very friendly & efficient and we always feel well informed on any changes to the society structure or our accounts. Reviewed on: 14th April 2026

Broughton Astley Branch

The ladies at your Broughton Astley branch are very knowledgeable, helpful and efficient. After my bereavement they dealt with my queries in a compassionate and caring way. The information I required for probate was sent to me within a few days. Sadly i didn’t receive the same efficient and kind customer service at some of the larger banks I had to deal with. It goes to show banking locally you are treated as a person and with respect. Please don’t close your local branches like the big building societies and banks have done. Thank you Reviewed on: 14th April 2026

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