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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.86 (1994 reviews)

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4.86

Based on 1,994 reviews, last reviewed 21st Apr 2026

513% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

86%

11%

Latest highest rating:

5

The adviser I spoke to was very pleasant and informa... The adviser I spoke to was very pleasant and informative about my query. Reviewed on: 21st April 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hinckley & Rugby Building Society Savings reviews (1994)

Staff friendly and helpful.

Staff friendly and helpful.Well versed in providing the necessary information Reviewed on: 20th February 2026

Reply from Hinckley & Rugby Building Society Hi Phil. Thank you for your kind feedback. We’re delighted to hear that you found our team friendly, helpful and knowledgeable. Providing clear, accurate information so our members feel confident and well supported is very important to us. We really appreciate you taking the time to share your experience — thank you for being a valued member. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

Very helpful (and patient).

Very helpful (and patient). Slow system updates - but got there in the end. Reviewed on: 20th February 2026

Reply from Hinckley & Rugby Building Society Hi Ian. We’re really pleased to hear that you found our team helpful and patient — we know how important that is, especially if things aren’t moving as quickly as they should. We’re sorry that system updates made the process feel slower on this occasion, and we appreciate your understanding while we worked through it. From time to time updates are necessary to keep everything running securely and efficiently, but we know they can sometimes cause short delays. Thank you again for taking the time to share your experience — it’s genuinely appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

Neil made my visit today easy and positive

Neil supported me today making it so quick and easy. He was so lovely and understanding and really explained things to me which I really appreciate. I had my son with me today who was a little lively but Neil was really understanding of that. The experience was very positive. Reviewed on: 19th February 2026

Reply from Hinckley & Rugby Building Society Hi Bobbie. We’re delighted to hear that Neil was able to make everything quick and easy for you. Taking the time to explain things clearly and ensure you feel comfortable and informed is exactly the level of service we aim to provide. It’s also lovely to hear that he made you feel at ease while you had your son with you — we understand that life doesn’t pause for appointments, and we always want our branches to feel welcoming and supportive for families. We’ll be sure to pass your kind comments on to Neil. Thank you again for your feedback — we really appreciate it. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

You can talk to a person - gets my vote

Had problems with joining the on-line system. Phone answered quite quickly and spoke to a real person ( big tick) and issue resolved within reasonable time. I have a decent return on my investment - so what's not to like. However, it's not my job to recommend HRBS - as it won't suit everyone Reviewed on: 19th February 2026

Reply from Hinckley & Rugby Building Society Hi Janet. We’re sorry to hear you experienced some initial difficulties when joining our online system, but we’re really pleased that our team was able to answer your call quickly and resolve the issue for you. Thank you for taking the time to share your feedback. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 26th February 2026

Excellent customer service

It is refreshing to speak with a customer service agent who understands the request, advices and provide clarity for a chosen product. Excellent customer service with a smile... Reviewed on: 18th February 2026

Reply from Hinckley & Rugby Building Society Hi Birgitt. Thank you so much for taking the time to share your feedback. We’re delighted to hear that you found our team member knowledgeable and clear in their advice, and that they were able to support you in choosing the right product. Providing helpful, straightforward guidance with a friendly approach is exactly the standard we aim for. Your kind words mean a great deal to us, and we’ll be sure to pass your feedback on to the colleague involved. We look forward to supporting you again in the future. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th February 2026

Felt I was being asked to provide a letter from the...

Felt I was being asked to provide a letter from the joint account holder without the need to do so. How would you support my Mum further than I can. Home visits? I don’t think so, also asking for a call from my Mum when I had already explained the situation Reviewed on: 18th February 2026

Reply from Hinckley & Rugby Building Society Hi Rose. Thank you for your feedback. I believe Neil has reached out to you since your conversation however if we can assist you any further please let us know. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th February 2026

Excellent staff...

Sharda and Kasey were both very helpful and didn't pressure me in any way, showing a lot of patience and kindness. Reviewed on: 18th February 2026

Reply from Hinckley & Rugby Building Society Hi Mary. I am so pleased to hear that you received great service and a lot of kindness from the team. If we can assist your further, please let us know. Thank you for your kind comments regarding Sharda and Kasey - we will be sure to pass this along. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 19th February 2026

Excellent efficient friendly and informative

Excellent efficient friendly and informative Reviewed on: 17th February 2026

Reply from Hinckley & Rugby Building Society Hi Ann. Thank you for your feedback. We’re delighted to hear you found our service excellent, efficient, friendly, and informative. Your kind comments are greatly appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Excellent

Neil was extremely helpful. He telephoned to remind us about a change to my child's account. We went into the Rugby branch to make the necessary updates, where Neil explained everything very clearly and took time to make sure all the information was correct. We really value the personal service that Hinckley and Rugby offers. Thank you! Reviewed on: 16th February 2026

Reply from Hinckley & Rugby Building Society Hi Emma. Thank you for your kind feedback. We’re delighted to hear that Neil was helpful, clear, and thorough in assisting with your child’s account, and that you value the personal service we provide at Hinckley and Rugby. We’ll be sure to pass your comments on — they’ll be greatly appreciated. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

Wonderful staff, plentiful information.

Hinckley & Rugby building society employ an exceptional range of staff, who are all extremely helpful, as well as being able to provide any necessary information. They are a truly wonderful team and I have nothing negative to say about any of my experiences with them. Reviewed on: 14th February 2026

Reply from Hinckley & Rugby Building Society Hi Charlie. Thank you so much for your wonderful feedback. We’re delighted to hear that our team at Hinckley & Rugby has consistently provided helpful and informative service. Your kind words mean a great deal to us, and we’ll be sure to share them with the team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 18th February 2026

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