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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.84 (2110 reviews)

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4.84

Based on 2,110 reviews, last reviewed 22nd Jul 2026

71% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

Rita looked after us very well and talked us through... Rita looked after us very well and talked us through every step Reviewed on: 22nd July 2026

Latest lowest rating:

1

Your app is rubbish I can never get into my... Your app is rubbish I can never get into my account Reviewed on: 14th April 2026

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About this product

Hinckley & Rugby Building Society offer a range of savings accounts.

Some Hinckley & Rugby Building Society savings accounts can be opened with as little as £1. For most accounts, you can open and manage them online.

Hinckley & Rugby building society reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

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Hinckley & Rugby Building Society Savings reviews (2110)

Professional and friendly

Professional, knowledgeable and friendly staff - always happy to help. Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We are really pleased to hear you have had an overall positive experience with Hinckley & Rugby. If there is ever anything more we can support you with please let us know. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 15th April 2026

Website easy to use and provided the information I r...

Website easy to use and provided the information I required. Customer service sent requested documents. Reviewed on: 14th April 2026

I love my little savings book as i struggle to save...

I love my little savings book as i struggle to save and i find its easier Reviewed on: 14th April 2026

Very pleasant and Helpful staff at Lutterworth Branch

Very pleasant and Helpful staff at Lutterworth Branch Reviewed on: 14th April 2026

The staff are super helpful and remember your name,...

The staff are super helpful and remember your name, customer service is fantastic. You never have to join a long queue Reviewed on: 14th April 2026

Very personal service

Very personal service and treated like a valued customer rather than just a number. Helpful information provided in respect of new products and process to open accounts Reviewed on: 14th April 2026

Great service from all.

Had issues with prior ISA holder, no problem up stepped Hinckley and Rugby BS and the staff ensured that our funds were correctly and timely transfered to them. Staff were excellent and not only courteous but with great empathy. Well done and we have recommended them to others. Reviewed on: 14th April 2026

A KNIGHT IN THE HIGH STREET..

Still a friendly face in the high street or village centre.People treated how they should be so long may it continue. Reviewed on: 14th April 2026

The Castle Street branch in Hinckley is a lovely fri...

The Castle Street branch in Hinckley is a lovely friendly branch. The Manager is wonderful so caring if you have personal needs. Can’t fault this branch at all. Wonderful. Reviewed on: 14th April 2026

Used to have decent rates

Used to have decent rates but they’ve gone down now. Online banking is straightforward although the portal lacks features. Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Good morning, Thank you for taking the time to share your feedback. We appreciate your comments about our online banking and are pleased to hear you find it straightforward to use. We also understand your concerns around our rates and the features available within the portal, and we’re always reviewing both to ensure we remain competitive and continue improving the experience for our customers. Your feedback is really valuable in helping shape our services, so thank you again for sharing your thoughts. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 15th April 2026

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