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Holiday Extras Travel Insurance: Travel insurance reviews

View other Holiday Extras Travel Insurance products
4.81
Based on 3,566 reviews, last reviewed 5th Nov 2025
55% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
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11%
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1%
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0%
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Latest highest rating:

4

Friendly service, covered everything I needed. Friendly service, covered everything I needed. Clear and concise. Reviewed on: 5th November 2025
Fi's avatar
Fi

Latest lowest rating:

2

3 months and waiting for a missed port claim It has now been over 3 months and my very simple claim for a missed cruise port has still not been paid! All the correct processes documents and lette... Read more Reviewed on: 5th October 2025
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Matt R
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About this product

Holiday Extras travel insurance is available in three levels of cover – Bronze, Silver or Gold.

With Holiday Extras travel insurance, you can buy optional add-ons to customise your cover and include things like gadgets, winter sports or extra sporting activities.

Holiday Extras travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Holiday Extras before, you can also leave a review and share your experience.

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Holiday Extras Travel Insurance Travel insurance reviews (3566)

Excellent Customer Service

5
Everything was handled comprehensively and the two members of your team were first class… Customer Service is safe in your hands. Reviewed on: 11th September 2023
John Carrington's avatar
John Carrington

Prompt efficient service

5
Had to amend holiday insurance as I'd made a mistake under medical conditions, all done promptly and efficiently Reviewed on: 11th September 2023
Ron Wilson's avatar
Ron Wilson

Excellent thank you

5
Worth taking the time to get the right policy and cover. many thanks Reviewed on: 11th September 2023
David's avatar
David

Good experience

5
My insurance needs were a bit out of the ordinary but the original policy and following adjustments were all handled politely and professionally. Reviewed on: 9th September 2023
Julia O's avatar
Julia O

Superlative Service

5
Probably the best on line purchase experience ever. Elizabeth was friendly, efficient and informative. Reviewed on: 8th September 2023
Malcolm Dale's avatar
Malcolm Dale

Very helpful

5
The agent was very helpful and patient Reviewed on: 8th September 2023
Greenpoint Accounts's avatar
Greenpoint Accounts

Very Smooth Process

5
A simpler way for going thru the process and telling her exactly what we where looking for. She told me exactly what the medical side which was Needed or not. Reviewed on: 8th September 2023
Alan Day's avatar
Alan Day

Excellent service as always!

5
I contacted Holiday Extras to buy a travel insurance policy for a trip which had an added layer of complexity. Kerry’s expertise was invaluable in getting to the right solution. I was impressed with the way the team members work together seamlessly to deliver the goods and to provide excellent customer service throughout the process. Reviewed on: 8th September 2023
FrankieC's avatar
FrankieC

Speedy response

5
I needed to check something on my policy, I used on the online enquiry firm and received a response back within the hour. They were able to quickly give me the information I needed and tell me what I needed to do to resolve it. This again was quickly carried out with new documentation provided within an hour. Reviewed on: 7th September 2023
Stefan Meadley's avatar
Stefan Meadley

Very professional and helpful.

5
My telephone call was handled very efficiently and helpful by Kayleigh. She was very kind and made everything clear about our policy. Thank you. Reviewed on: 7th September 2023
Rosemary Ann Kydd's avatar
Rosemary Ann Kydd

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