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HSBC: Bank Account Pay Monthly reviews

Name: Bank Account Pay Monthly
Rating: 3.78 (41 reviews)

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3.85

Based on 41 reviews, last reviewed 13th Jan 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

39%

27%

15%

12%

Latest highest rating:

5

i am satisfied Sunt foarte mulțumit și apreciez foarte mult faptul că este ușor de folosit Reviewed on: 13th January 2025

Latest lowest rating:

2

Unauthorised DD An unauthorised DD was set up without my knowledge. Luckily I was able to cancel it to a company I had previously paid. Reviewed on: 7th November 2022

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About this product

HSBC Bank Account Pay Monthly reviews come from people like you! With so many different current accounts now available, you can read these honest HSBC Bank Account Pay Monthly reviews to find out what life as a HSBC customer is really like. And remember, if you are a HSBC customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of HSBC Bank Account Pay Monthly reviews. Together, we can make financial services work better for everyone.

HSBC Bank Account Pay Monthly reviews (41)

Review of the HSBC, Bank Account Pay Monthly:

Packaged account mis-selling

I opened my first account about 10 years ago, the advisor gave me the talk about their 'advance account' and that this is the account for me (I started with saying all I need is a debit card and internet banking), nontheless I was given the advance account, because this is the only one that 'suits my needs', as this was my first ever account I didn't know anything about bank accounts, after about a year or two of me paying a monthly fee for the account with 'benefits' that I wasn't even using, I realized that non of my friends are charged for having a bank account, so I went into the branch and told them I don't want to pay for this, I had to tell the advisor several times as he continued to repeat the stuff about the amazing 'benefits' the account comes with, eventually the account was changed to a free account. I never even thought about this until last year, when I read up on packaged account misselling. I raised this with HSBC, they sent me an extremely detailed form to fill in and send back, which I did. A couple of weeks later I received a completely generic letter with points, non of which were relevant to my case, and statements like 'all of our advisors follow our process to the letter', suggesting that they never mis-sold a packaged account in the history of the company, all this in a tone suggesting I'm a liar and instead of raising this complaint I should have played with the toaster in the bathtub. I was stunned, I did not expect this kind of treatment from the bank I have been with for over a decade, so the next day I opened a savings account at my other bank and moved all of my money out of HSBC. Don't get me wrong they are an ok bank, the service is adequate, but if you have a problem, you are on your own, they don't care about you, they don't even want to hear about it. Reviewed on: 11th September 2017

i am satisfied

Sunt foarte mulțumit și apreciez foarte mult faptul că este ușor de folosit Reviewed on: 13th January 2025

Very reliable

Always answer queries in good time Reviewed on: 24th August 2023

Very nice work and great bank

I’m trying to open businesses account four times in Metro bank, but sorry my application has been rejected. Reviewed on: 3rd April 2023

10/10 very loyal

My years experience with HSBC they’re very loyal and I will continue staying with them so anyone suggest about hsbc trust me stay with them they are loyal and deal with issues abruptly Reviewed on: 3rd April 2023

child friendly savings

good savings rate and easy access Reviewed on: 16th March 2023

Easy to use

Sorts direct debits out with ease Reviewed on: 16th March 2023

Unauthorised DD

An unauthorised DD was set up without my knowledge. Luckily I was able to cancel it to a company I had previously paid. Reviewed on: 7th November 2022

Customer service

Good and problems rectified and online best practice Reviewed on: 30th June 2022

Good service, every day and every night

HSBC have been excellent when I've needed help with my account. they've always provided me with guidance when everything doesn't add up - also as a Welsh speaker I am able to converse in my native language with them Reviewed on: 17th May 2020

Worst Banking experience

I have recently experienced the worst experience with HSBC Bank and can now officially say I believe customers who have written such reviews about the appalling customer service. My story to get to the point and to keep it brief is the following: 1. I applied for a loan, I then was referred to an underwriter called Rene - she made it clear they are the decision-makers of the loan. She then decided to proceed with my application and asked me to hold, where I was left on for more than 3 hours! I then was told based on my credit report they would not be able to lend. However, the story shocks me even further when I asked her what exactly has appeared considering I know from my current score being over 900 my Experian report. She then states the report is from Transunion - who I never heard of until I went online and downloaded a report. I then came to find that all my data was incorrect and mixed in with my sisters who does not live with me and holds a different surname which was shocking - they leaked all my sisters finances to me. Then when disputed with HSBC they stated they will not override the decision - took it to complaints which was another disgusting service whereby you are dealing with incompetent people in Sheffield call Centre! who are literally robotic in their responses. I will now be getting my lawyer involved and have had discussions with the ICO as this was a clear data breach and due to HSBC's negligence has not been resolved. Reviewed on: 16th April 2020

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