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H&T : Pawnbrokers reviews

Name: Pawnbrokers
Rating: 4.78 (318 reviews)

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4.53

Based on 318 reviews, last reviewed 8th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

10%

Latest highest rating:

5

Top marks for the Clydebank shop !! Great to walk into a shop where the staff are greeting you a warm smile and a happy outlook.Explained what I wanted and the staff were on the job very... Read more Reviewed on: 12th October 2023

Latest lowest rating:

1

No compensation for the little guy So after being double charges and being deprived of over £500 for 5 days asked for compensation of a paltry £20 so that: I didn't end up out of pock... Read more Reviewed on: 8th January 2025

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H&T Pawnbrokers reviews (318)

No compensation for the little guy

So after being double charges and being deprived of over £500 for 5 days asked for compensation of a paltry £20 so that: I didn't end up out of pocket (interest) because of a major error on their part To compensate for the stress caused To compensate for the fact that neither their email or web form complaints system worked The measure of an organisation is how it reacts to it's failings, unfortunately no stars is not an option No way am I getting anything! Nothing I can ... Reviewed on: 8th January 2025

Double charged

on 4/1/2025 I obtained travel money to the value of £507 from the Newcastle branch in the Grainger market There were problems with the card machine and I now find I have been charged twice! I have contacted their complaint dept via the web form - no response I have contacted them on their complaints email - no response Do they care that I'm losing interest because of the mobney they've taken - no Do they care that I might go overdrawn - no Do they want to keep my money as ... Reviewed on: 7th January 2025

Tag Heuer Watch

Saw a lovely Tag Heuer watch in the window of their Bolton branch for £995. Went inside to try it on and was advised I needed to have a photo ID. So I drove home, got my passport, went back to the shop and tried on the watch. I loved it and agreed to purchase it. Got to the till and was advised that they had displayed the wrong price and it was actually £2600.00 (big difference). They wasted my whole afternoon. Complained to head office and was advised they would sell me the... Reviewed on: 3rd December 2024

Top marks for the Clydebank shop !!

Great to walk into a shop where the staff are greeting you a warm smile and a happy outlook.Explained what I wanted and the staff were on the job very quickly.Got what I needed and out the shop very quickly with a cheerfull "thank you and goodbye" from the staff. Will be back !! Reviewed on: 12th October 2023

No payment received.

Took in an some gold and totalled up nearly 1000 pound, they said they'd bank transfer and it would go straight in to the account, by the time I'd got home and checked we had recieved no payment, phoned them up and they said they'd been having an issue with Lloyd's Bank customers, so we waited til the day after and still no payment, contacted Lloyd's bank and they've said everything is fine and nothing should of stopped it going through.. it's been 3 days now, still not recieved... Reviewed on: 14th August 2023

9ct gold earrings

Only weigh 2.1 grams bought for me as a present from my hubby from westerhailes shopping centre. They sold them for 105.00 but only 40 pound worth of 9ct gold. So tripleing there money on a deprived area and people. So how can this be justified as ok Manger wouldn't even help He stated that he pays 30 pound per gram. Yeah if there18ct. Total rip off don't go or if you do check the gold price. My earrings are only worth 40 pound. I am contacting trading standards and I know I w... Reviewed on: 1st January 2023

Brilliant service and wonderful staff!

My nearest H & T branch is in Greenock, and every member of staff there consistently provides stellar customer service. They are always extremely friendly, helpful, knowledgeable, professional, and sensitive to each customer’s individual requirements. If, as in my instance, a customer is taking out a pawnbroking loan, the staff will take every measure to inform the customer of their repayment options, and of how to pay less total interest by following a repayment schedule t... Reviewed on: 11th December 2022

Customer service

Excellent, very friendly and helpful staff, would recommend Gateshead branch Reviewed on: 9th December 2022

Don't trust this company!

Don't trust this company!! They have sold 6 items of jewellery to an auction On 6 different contracts and 6 different items ranging from £100 to £400 all items were sold in auction. The fishy thing is all 6 different contracts ended being £10.26 in deificiet. That's like winings the lottery. What are the chances of all 6 items sold at different prices leaves £10.26 in deificiet. I made a complaint to h&t and asked to see the statements off goods that were sold to prove... Reviewed on: 28th April 2022

Pawning

They give you fair prices always friendly and polite to customers Reviewed on: 16th June 2020

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