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HEY Credit Union: Loans reviews

Name: Loans
Rating: 4.92 (565 reviews)

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4.92

Based on 565 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

3 star

2 star

1 star

Latest highest rating:

5

Great help Hey helped me when I don’t know which way to turn when I needed to buy a new car, great service, friendly advice. Reviewed on: 17th April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union offer loans for different purposes including home improvements, car purchases and school uniforms.

With a HEY Credit Union personal loan, you can borrow up to £20,000, repaid over terms up to ten years. Interest is only charged on the reducing balance and there are no penalty fees to pay off your loan early.

HEY Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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Awards

Treating customers fairly champion 2025

Awarded to the company rated highest in reviews for treating customers fairly.

HEY Credit Union Loans reviews (565)

These guys are amazing, they do there absolute best...

These guys are amazing, they do there absolute best to accommodate you. If they can't help you at a specific time they will give you pointers on how to get help. I mainly speak to Patrick and he has always been so kind to me, he's very polite. They're all awesome. Reviewed on: 12th April 2025

HEYCU make it easy

My savings are taken directly from my wages- HEYCU make it easy to access, any withdrawals are paid really quickly, they make it eady to adjust the amounts taken from my wages. I can use the app, and if ever I call for assistance the staff are friendly, helpful and professionsl. Reviewed on: 12th April 2025

Always had a great relationship with credit union.

Always had a great relationship with credit union. Reviewed on: 11th April 2025

Always been reasonable and help with any enquiry

Always been reasonable and help with any enquiry Reviewed on: 11th April 2025

Always had brilliant service from hey credit helped...

Always had brilliant service from hey credit helped me and so many financial problems as a single mother of 4 the family benefit scheme is amazing Reviewed on: 11th April 2025

Great for loans, easy application and overall fantas...

Great for loans, easy application and overall fantastic Reviewed on: 10th April 2025

Treated with respect

The online application process is straightforward and easy to use. Communication with staff is quick and info about products easy to understand. Staff always willing to support and answer questions and offer 1-1 appt if required. Decisions very quick and money made available immediately. So much more friendly and apprachable than high street banks. They treated me with respect throughout.. Reviewed on: 10th April 2025

Good Communication, Easy

Good communication throughout, really easy process to go through, i needed to pay my credit cards off, i got the loan to do this and paid it off quicker and alot cheaper saving me money. This stopped me worrying about it all. Reviewed on: 10th April 2025

been with Credit union since 2017 helped me out fina...

been with Credit union since 2017 helped me out financially massively. Reviewed on: 9th April 2025

Credit Union is great it helps me to try and save mo...

Credit Union is great it helps me to try and save money. All the staff are amazing and very helpful Reviewed on: 9th April 2025

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