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HEY Credit Union: Loans reviews

Name: Loans
Rating: 4.92 (565 reviews)

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4.92

Based on 565 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

3 star

2 star

1 star

Latest highest rating:

5

Great help Hey helped me when I don’t know which way to turn when I needed to buy a new car, great service, friendly advice. Reviewed on: 17th April 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

HEY Credit Union offer loans for different purposes including home improvements, car purchases and school uniforms.

With a HEY Credit Union personal loan, you can borrow up to £20,000, repaid over terms up to ten years. Interest is only charged on the reducing balance and there are no penalty fees to pay off your loan early.

HEY Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used HEY Credit Union before, you can also leave a review and share your experience.

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Awards

Treating customers fairly champion 2025

Awarded to the company rated highest in reviews for treating customers fairly.

HEY Credit Union Loans reviews (565)

Easy to apply and excellent customer service

I've had 2 loans from the credit union. The staff are excellent, no need to use my bank, HEY Credit Union is the only place to go. I also have a savings account and use the Christmas Saver Reviewed on: 7th April 2025

Happy Customer

Very helpful, easy process and staff always polite and friendly Reviewed on: 7th April 2025

Very quick application and response.

Very quick application and response. Everything clearly explained and staff contact professional and courteous. Reviewed on: 7th April 2025

Highly recommend 5

I've used credit union for several years and always had a positive experience Reviewed on: 7th April 2025

They were fantastic.

They were fantastic. Very helpful, went out of their way to solve my problems. Happy to accommodate my schedule to enable application completion. Cannot recommend highly enough. Reviewed on: 7th April 2025

Bigger purchase loans

I applied for a small loan online for a bigger purchase. It was very easy to apply and approved very quickly. The loan was in my bank the say day after agreeing the repayment plan. The staff go above and beyond to make sure it's the right loan for you. Reviewed on: 7th April 2025

Customer service

Customer services was quick swift an helped to resolve an issue I had. They was very helpful an went the extra mile as it was closing time, yet still made sure issue was sorted that day. Couldn't of asked for more Reviewed on: 8th September 2021

Excellent

First time I've ever used the Credit Union to get a loan, so friendly and efficient. I wouldn't go anywhere else now x. Thank You Reviewed on: 5th September 2021

Several Loans

This first class service has kept me on the road with loans sine I joined. Just paid off my 3rd one early as my savings crept up again. The process is pain free friendly and really quick. Cannot thank them enough. Over the years of service I’ve recommended and signed up lots of colleagues (ex) and friends. For a place like Hull it’s invaluable and I’m sure it is to all the expanded areas. Reviewed on: 5th September 2021

HEY CREDIT UNION IS GOOD TO ITS MEMBERS

My name is Emma and I borrowed money to replace the shower in my Wet Room. The Experience with HEYCU was great from the start and they were friendly to me on the phone, whilst helping me to set up my account online. I am disabled with MS and struggle dealing with people due to Anxiety, they took all the effort out of borrowing money and then I found it easy to just set up a Standing Order to pay when my benefits come in. I am so grateful to HEYCU and always feel comfortable ringing them for advice. If they can help me I know they will and if the answer is no then I am confident that the reasons will be clearly given so that I can understand and work with them to get a result for the future. Reviewed on: 3rd September 2021

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