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Just Travel Cover: Travel insurance reviews

Name: Travel insurance
Rating: 4.91 (2328 reviews)

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4.91

Based on 2,328 reviews, last reviewed 12th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Just Travel is a brilliant company Have been getting my insurance from them for over 20years and I can’t recommend them enough! They’re brilliant. Friendly staff, great prices and easy ... Read more Reviewed on: 12th November 2025

Latest lowest rating:

1

Steer clear of this company While on holiday in Turkey my partner had a fall and in addition to head and body injuries suffered a dislocated shoulder. Contacted emergency number ... Read more Reviewed on: 14th September 2023

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About this product

Just Travel Cover offer a range of policies.

Just Travel Cover provide cover for single trips or the annual multi-trip policy which covers you for as many trips as you need over 12 months. Just Travel Cover work with insurers specialising in cover for hundreds of pre-existing medical conditions.

Just Travel Cover insurance reviews help you find out what it’s really like to be a customer. If you’ve used Just Travel Cover before, you can also leave a review and share your experience.

Just Travel Cover Travel insurance reviews (2328)

Review of the Just Travel Cover, Travel insurance:

Good Quote, but rubbish customer service

I took out medical cover travel insurance for my husband for a cruise we were going on in December 2016. To keep the cost down I went for a policy with a £75 excess. My thinking for this was I would be more than happy to pay £75 if per chance he took unwell whilst on board ship. Part of the deal we had with the cruise company we had one night in a hotel in Barcelona. Hotel was based in La Ramblas and it was a good hotel. Never for one minute did I think my husband would have his backpack stolen whilst sitting in the Hotel restaurant! , but that is what happened. We had to replace the medication stolen. My claim was for £88.48, but with a £75 excess that left my claim total of £13.48. First they said they did not receive my paperwork, but would get someone to phone my back, which they never. Luckily I had proof the documents had been sent and when I phoned them back and said so, he presto they found my claim forms. Next they gave me back £9:05 so again i had to phone back and point out to them I had with my claim forms given proof by a copy of my credit card statement that I should have been given £13:48. I have just heard that they now acknowledge the underpayment, but I am still waiting on the £4:43 to hit my bank account. I also had non medical insurance with another company and was paid within one week. Will never use Just Travel again. Reviewed on: 12th February 2017

Excellent customer service

I have used just travel cover several times for expensive, tailor made trips abroad and they have always been great getting me the cover I need and explaining the pros and cons of various policies before I make a decision . There post purchase communication and reminders are great and not too obtrusive. Reviewed on: 7th October 2025

Reliable

I have been using Just Travel Cover for years. Very easy to use online, once you give your details, quotes are sent immediately with multiple insurance companies to choose and clear info. I recommend them Reviewed on: 7th October 2025

We've never had any issues top people

We've never had any issues top people Reviewed on: 7th October 2025

Comprehensive and detailed process but easy to follow.

Very fast process but very detailed and great guidance. Reviewed on: 7th October 2025

Simple to arrange, competitive pricing and professio...

Simple to arrange, competitive pricing and professional follow up.. The service allows travellers the peace of mind needed to enjoy travel Reviewed on: 7th October 2025

Value for money

Value for money easy to complete the application Reviewed on: 7th October 2025

Tui East Kilbride

Staff go above and beyond normal service to assist. We have used this service for many years and have had no problems at all. Reviewed on: 7th October 2025

Very good company

I have always had good service from the people at Just Travel and prices have been very competitive. They have always been helpful with any questions regarding the level of cover. The paperwork has come through straight away Reviewed on: 7th October 2025

Efficient with competitive quotes.

I have found Just Travel to be an excellent insurance company and have used them for most of my travels. The times that I’ve had to phone Customer Services I have found them to be very efficient. I’ve never had to make a claim so I can’t comment on that aspect. Reviewed on: 7th October 2025

Good Value.

Good Value. Easy to organise, get the right cover for your needs at a reasonable price. Reviewed on: 7th October 2025

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