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Kent Reliance: Savings reviews

Name: Savings
Rating: 2.49 (41 reviews)

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2.22

Based on 41 reviews, last reviewed 23rd Feb 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

24%

10%

17%

47%

Latest highest rating:

4

Excellent customer service The staff at Kent Reliance are always friendly and professional. They do all they can to resolve issues. Reviewed on: 24th August 2024

Latest lowest rating:

1

Appalling complaint resolutionI Appalling complaint resolution I made a complaint 24/01/25 which was acknowledged by letter of 31/01/25 (letter arrived 11/02/25). They said if they w... Read more Reviewed on: 23rd February 2025

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About this product

Kent Reliance savings reviews can help you to find out more about life at Kent Reliance. How easy is it to contact Kent Reliance? And how friendly are they? Our Kent Reliance savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Kent Reliance Savings reviews (41)

Review of the Kent Reliance, Savings:

Competitive interest rates but their back office IT is a shambles

They give me 0.45% interest for an online savings account with same-day access and unlimited number of withdrawals, which at the moment is close to being the highest rate in the country. However they often have online banking outages or glitches, and twice recently they have shown duplicate transactions on my account. The first time my salary was shown as deposited twice - however the second deposit didn’t increase the account balance but rather all the previous interim balances were decreased incorrectly. I raised a complaint and after a few weeks they said it was a widespread problem which they had now fixed, on my request they gave me £50 compensation. However when they credited the £50 it was also shown twice - same problem - if it wasn’t so disturbing it would be hilarious. Another £50 compensation and three weeks later they seem to have finally fixed it. The annual statement then was issued online but inserted into the list of statements years back, this was apparently the case for all customers since Kent Reliance put a little note online advising customers to display all 6 years of statements to find this year’s statement. Shambolic. Reviewed on: 5th June 2021

Excellent customer service and rates

Call centre staff really help with any issues and market leading rates for savers Reviewed on: 23rd February 2023

unless customer service

Sent them some documents which they decided were not acceptable ,never returned them despite saying they would Reviewed on: 16th February 2023

Good rates and easy to contact

Good customer service and support Reviewed on: 18th January 2023

I have had good savings experiences

I have been saving with Kent Reliance for quite some time now. Looking at other reviews, I agree it is irritating when you cannot understand what the agent says and that has been my experience also. However, I have found agents to be very helpful and professional. I have followed up telephone conversations with confirmatory online messages. I am very happy with how my accounts are run online, especially the speed of withdrawals. As an example, I can transfer money from a savings account to my bank in a couple of hours, which is very efficient. Thank you. Reviewed on: 28th December 2022

Totally hopeless bank

Impossible to contact by phone without hours wait, and when they finally answer they can't help with the simplest transaction. Secure messages get answered eventually, promises are made but nothing happens. Very worrying bank. Seem to be completely unable to function at the moment. Reviewed on: 16th December 2022

No customer service

Trying to contact by phone, asked to wait 32 in the line - life is too short... but how else... no secure email, page to join online banking does not go anywhere... they have my money and I cannot access it! Reviewed on: 1st December 2022

Long time to answer calls

Extremely dissatisfied, over the last month I have had to wait to transfer money to my nominated account, being told: 61st in the queue, 52nd the queue and it goes on, very unsatisfactory Reviewed on: 29th November 2022

Setup in 5 Minutes

Setup the ISA account in less than 5 minutes, transferred the min setup £1000. The next day i received both an email and text message to say they had that, logged onto my account and its showing on my balance. I think these accounts are for the computer savey people, if you're looking for a savings account with high interest and you need to speak to someone to get that comfort blanket and/or reassurance there real, maybe an online account isn't for you? Reviewed on: 23rd November 2022

Customer service needs a shake up

Had a query as a prospective new customer, waited 82 minutes on the phone. Call centre is in India and unfortunately I couldn’t understand the ladies accent, so I’m none the wiser. Emailed but got no reply. Ridiculous if they want your business. Reviewed on: 17th November 2022

Not recommended at this time

Have been waiting over two weeks to make an internal transfer from fixed rate ISA to Easy Access ISA in order to fund another ISA (with Kent Reliance!). Despite numerous promises to have the transaction done within 3 working days, nothing has been done. I am losing interest daily, because of this. If I phone (and manage to speak with someone after 30 minutes or more) then the advisor is only mandated to give a rote answer that the request will be sent for "processing." Very worrying for confidence in this bank. Reviewed on: 7th November 2022

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