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Kent Reliance: Savings reviews

View other Kent Reliance products
2.16
Based on 42 reviews, last reviewed 20th Dec 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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10%
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17%
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47%

Latest highest rating:

4

Excellent customer service The staff at Kent Reliance are always friendly and professional. They do all they can to resolve issues. Reviewed on: 24th August 2024
Mackerel's avatar
Mackerel

Latest lowest rating:

1

Tried to open 4 accounts for grandchildren. Tried to open 4 accounts for grandchildren. The telephone customer service team whilst polite did not understand issues and were just reading off note... Read more Reviewed on: 20th December 2025
Tim Bamber's avatar
Tim Bamber
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About this product

Kent Reliance savings reviews can help you to find out more about life at Kent Reliance. How easy is it to contact Kent Reliance? And how friendly are they? Our Kent Reliance savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Kent Reliance Savings reviews (42)

Review of the Kent Reliance, Savings:

Competitive interest rates but their back office IT is a shambles

2
They give me 0.45% interest for an online savings account with same-day access and unlimited number of withdrawals, which at the moment is close to being the highest rate in the country. However they often have online banking outages or glitches, and twice recently they have shown duplicate transactions on my account. The first time my salary was shown as deposited twice - however the second deposit didn’t increase the account balance but rather all the previous interim balances were decreased incorrectly. I raised a complaint and after a few weeks they said it was a widespread problem which they had now fixed, on my request they gave me £50 compensation. However when they credited the £50 it was also shown twice - same problem - if it wasn’t so disturbing it would be hilarious. Another £50 compensation and three weeks later they seem to have finally fixed it. The annual statement then was issued online but inserted into the list of statements years back, this was apparently the case for all customers since Kent Reliance put a little note online advising customers to display all 6 years of statements to find this year’s statement. Shambolic. Reviewed on: 5th June 2021
Mark Clayton's avatar
Mark Clayton

Great rates

5
Really good saving rates, pity it is only by book although once opened can deposit monthly via the internet. The queues in the branch can be pretty daunting as still work the old fashioned way by hand. Reviewed on: 31st January 2017
PAULINE SOUTHCOMBE's avatar
PAULINE SOUTHCOMBE

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