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Laybuy (inactive company): Buy Now Pay Later (discontinued) reviews

Name: Buy Now Pay Later (discontinued)
Rating: 2.38 (34 reviews)

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1.54

Based on 34 reviews, last reviewed 1st Jun 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

4 star

62%

Latest highest rating:

5

Excellently service quick credit assessment, easy use the app, easy to track and can be paid in advance. I really like to use it. Reviewed on: 9th March 2023

Latest lowest rating:

1

Poor customer service and bad integration Regular app outage and merchants issues. Very difficult to get refunds (both in part or full) and customer service sometimes takes days to respond wi... Read more Reviewed on: 1st June 2024

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Laybuy (inactive company) Buy Now Pay Later (discontinued) reviews (34)

Review of the Laybuy (inactive company), Buy Now Pay Later (discontinued):

You cannot contact them if there is a problem.

It’s fine until there is a problem. They have no customer services. Emails go ignored, their chat messages go unread and you just end up in circles using their FAQs. They have just had a data breach and many people have had money taken and unable to access their accounts. They are still taking my money but I am unable to manage my account. Honestly there are plenty of BNPL companies that have customer services. Use them! Reviewed on: 17th February 2024

Do not use this ripping off company

Ordered through boots paid with Laybuy only to find order hasn’t gone through contacted Laybuy they told me to provide evidence which I did and now they refuse to answer my emails or even refund me my money. If I was to miss paying I’m sure they would be quick enough to get in touch. Absolute disgrace of a company please do not use this company Reviewed on: 9th December 2023

Laybuy ignored my all messages

Laybuy take money from my account and ignore all my messages Reviewed on: 8th December 2023

Do not buy from this bank, it will play you

It will take your money and your purchase will be declined. Reviewed on: 4th December 2023

Terrible customer service

I have been using laybuy for 18 months or so they asked me to send id sent everything to them they said I would be able to use my account again but now they won't reply to any messages I have never missed a payment awful company with terrible customer service Reviewed on: 30th August 2023

Laybuy should be closed down.

Laybuy has ignored my emails and the case I opened on Resolver. Since Decemeber 2022 I have sent proof multiple times that the outstanding payment through my an order via Amazon on my account was cancelled. Yet, they keep asking for more proof. When I contact Amazon, they have provided everything they can to show that the order was cancelled. Laybuy has now sent my details to a debt collector, I have lost my job in April and can barely pay my bills, let alone have money for food shopping. I am on UC and with Step Change, this has added to mental health and anxiety. These people have no idea what they are doing to people's lives when they are being harrased by debt collectors for something didn't receive! Reviewed on: 15th August 2023

Shambles

Ignored live chat Ignore emails Been charged twice Avoid this company Reviewed on: 1st August 2023

SCAM

SCAM company. You get a refund of £45.00 from amazon. Only for LayBuy to pay you £23.95. Stay clear people. I will now dispute the payment with my bank. Reviewed on: 24th July 2023

Customer service is poor.

Customer service is poor. You will be waiting days for a response via email Reviewed on: 20th July 2023

WORSE CUSTOMER SERVICE IN HISTORY

AMAZON AND EBAY NO LONGER ON LAYBUY. No Updates About This Given To Laybuy Customers. "DISGUSTING SERVICE" Been using this company about 2 years. All Has been good until a few months ago. Customer service is terrible. Refunds are difficult to get back from this company now. LayBuy has got worse over time. They recently contacted all there customers to update there passwords and a link will be sent to there emails to update the password. I never got the link to my email address on my laybuy account to update password. I contacted laybuy through there own app, plus by email 3 times, through trust pilot and even resolver complaints website. Still no reply from laybuy and I couldn't get into my laybuy account. Well over a week went by and still no reply of help from laybuy. Laybuy had sent the link to update the password to an old email address that was no longer connected to my laybuy account which incidentally I had already updated my email address in my laybuy a count. Eventually I had to contact yahoo customer services for help and they were able to grant me access to a dormant email address to get the link to update my security password on my laybuy account. It's abit sad you have to go get help from a 3rd party because the laybuy customer service where you hold an account with is so rubbish and unreliable and not interested in helping there own customers unless you owe them money. Laybuy also has issues on its platform regarding the date of birth section of its app. You're not able to insert your date of birth. You have to click on the back button through every month and year until you reach your month of birth, year and precise date of birth. So in my case I have to click through every month backwards until I get back to the year of 1968 which can take up to half hour to do. How redicolous!! They have been emailed so so many times about this but have still not fixed this simple matter in there app. Trying to get your refunds back is now a diploma course. You send them screenshots, item number or order number. But now you gotta go finding the tracking number from Ebay. Even then your not guaranteed to get your refund. I'm still waiting for £14.40. Should of had it within 5 days max. Its been 2 weeks and no refund. They have already ripped me off about £47 from last year. This laybuy company has given up the ghost on offering a customer service to its customers. There not interested in you as a customer only when you owe them money. My advice to you all is to only use this company for small orders. So if your due a refund, you won't be too stung when you do not get your refund if its just a couple of pound. If your going to order something expensive from amazon or ebay, then use PayPal. You got more chance of getting your money back in full than have to mess about with screenshots,tracking numbers and order numbers and not being guaranteed to get your refund back from Laybuy. So be warned people. NOW MY VIRTUAL CARD NO LONGER WORKS EITHER LOL AND ITS UP TO DATE. THINK ITS TIME TO CLOSE MY LAYBUY ACCOUNT DOWN AND MOVE ON. GAVE LAYBUY MORE INFO THROUGH TRUST PILOT AND THAT WAS A WASTE OF TIME. IVE BEEN LEFT HANGING LOL... STILL NO REFUND!! BEEN OVER 2 WEEKS NOW. IM GONNA PAY THIS LAYBUY WHATS OWED TO THEM AND THEN CLOSE MY ACCOUNT DOWN. NO POINT HAVING A LAYBUY ACCOUNT WITH NO EBAY AND AMAZON. THEY WERE THE ONLY TWO I EVER USED. TIME TO NOW DEPART COMPANY. "TAKE NO NOTICE OF THE REPLIES YOU GET ON HERE FROM LAYBUY. THEY ARE PRE-GENERATED TO MAKE LAYBUY LOOK GOOD AS IF THEY ARE REPLYING TO THEIR CUSTOMERS AND CARE ABOUT YOU" ITS A PLOY. LAYBUY WILL NOT BOTHER FOLLOWING UP ON YOUR ENQUIRIES ON HERE. IVE BEEN LEFT HANGING FOREVER Reviewed on: 11th April 2023

Awful company.

Been hacked, no support from customer services. Over £500! Had to get bank involved. Wonder how they keep getting hacked. Laybuy employers must love spending our money. AVOID Reviewed on: 11th March 2023