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Leek Building Society: Savings reviews

Name: Savings
Rating: 4.92 (5057 reviews)

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4.92

Based on 5,057 reviews, last reviewed 2nd Apr 2026

396% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

The ladies in the Uttoxeter branch are fab. The ladies in the Uttoxeter branch are fab. I have been a regular for many years and today I have been in to sort my accounts. They are always helpful... Read more Reviewed on: 2nd April 2026

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Latest lowest rating:

1

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About this product

Leek Building Society savings reviews can help you to find out more about life at Leek Building Society. How easy is it to contact Leek Building Society? And how friendly are they? Our Leek Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Leek Building Society Savings reviews (5057)

Review of the Leek Building Society, Savings:

Great support

Always respond quickly to any queries Reviewed on: 4th March 2023

Passionate.

Staff who are passionate, caring & knowledgable. They recognised my needs even when I didn’t! I came back to Leek United Building Society as I knew it, with my inheritance. My father opened an account for me in the 80s & I wanted to entrust Leek Building Society with my parents hard earned money. Hanley staff even found the original account to enable me to be connected back to him. That goes beyond the profits and targets a business is expected to achieve & right to the heart of their customer service & far beyond a customers expectations! Reviewed on: 4th March 2023

ISA Advice

Had an ISA opened, many years ago that had not been given any addition deposits or taken any withdrawals from. Needed advice on what was the best option. Bank assistant talked through options and allowed time to digest without any pressure to select the best option to meet requirements wanted. A good experience, with kind gentle staff clearly explaining products. Reviewed on: 4th March 2023

Competitive rates, good service.

Have been a savings customer for decades. Rates are competitive, communications are good and customer service is accessible and friendly. Reviewed on: 4th March 2023

The best around

So helpful when it comes to sorting out savings and helping you to find the best rates possible. Reviewed on: 4th March 2023

That Human Touch

Always treated with total respect in a warm friendly manner. No machines in sight great bonus. Please don't change!!! Reviewed on: 4th March 2023

Customer service excellent

Always friendly and helpful with any questions about savings Reviewed on: 4th March 2023

Best by far!

Good local building society, offers lots of products for everyones individual needs, be it mortgages or savings etc. and always friendly, helpful staff on hand! Reviewed on: 4th March 2023

Waiting times terrible, customers ignored

Loads of staff behind counter but very slow service as always seem to be making a drink, dont like the open plan area in Leek where everyone can hear what you are discussing about your finances Reviewed on: 4th March 2023

Reply from Leek Building Society Thank you for taking the time to provide us with your feedback and we’re sorry to hear about your experiences when using our branch network. We take all of the feedback that we receive very seriously and I can confirm that your comments have been passed onto our Head of Branch Network and Customer Support for review. Kind Regards Dave @ Leek Building Society Response date: 6th March 2023

good overall

the service is good it obviously was worse/poor during the pandemic. The savings rates aren't as competitive with the likes of nationwide but you are smaller Reviewed on: 4th March 2023

Great face to face personal advise

I keep all of my savings with leek United,I do this because I appreciate the on store personal experience. I only tend to go in-store once or twice a year to renew my savings but when I do nothing is ever to much and I'm always remembered by the staff. I get great advice,feel reassured and valued and they make everything so simple . I appreciate that I can do things face to face and with help to fill forms ect and it not all being online or electronically. Great service,this is the reason I've opened opened two more savings accounts with leek this year alone. I could get better rates online but I appreciate the on store experience. Keep up the fab work. Reviewed on: 4th March 2023

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