Smart Money People Logo
Share this page
Link copied

Legal and General: Home Insurance reviews

View other Legal and General products
3.44
Based on 86 reviews, last reviewed 4th Sep 2024
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
46%
See only 4 star reviews
19%
See only 3 star reviews
3%
See only 2 star reviews
2%
See only 1 star reviews
30%

Latest highest rating:

5

Very straightforward service and competitive costs. Very straightforward service and competitive costs. Only once have I put in a claim and it was dealt with really well, although I decided to not go ah... Read more Reviewed on: 4th September 2024
Joanne M's avatar
Joanne M

Latest lowest rating:

1

If I Could Give Lower Than a Zero Star. I would. I tried to get a life insurance policy with L&G and was turned down based on one letter from my GP. If they had an AHMP employed in their company, the... Read more Reviewed on: 7th June 2022
Shorty Cunningham's avatar
Shorty Cunningham
Read all reviews See your review

About this product

Legal and General are no longer offering home insurance after being bought by LV=. You can read reviews (or write your own) for LV= home insurance on our site by searching for LV=.

Legal and General Home Insurance reviews (86)

Review of the Legal and General, Home Insurance:

Life Ruining

1
Today is 8th April 2022. I had a flood in my property 15th July 2021. This damaged the bathroom walls and floor and the kitchen roof, walls and floor. The work did not commence until October. I understand due to the pandemic there will be delays in work. Legal and general have Davies loss adjusters support with the claim. They have been a disgrace, proving to go back on their words numerous times through this experience. Legal and general take no accountability based on the service and work completed by the loss adjusters. So they have a free pass to talk to you how they like and act how they like, and there is nothing you can do. Legal and general have FFDR contractors support with the claim. Again, shambolic. They ignore you when to contact them, they turn up to you property and let themselves in when they want, one of them even used my toilet and didn’t clean up after themselves, yes they left poo all about the toilet. Legal and general, refuse to accept accountability but offer goodwill. The contractors caused a second flood in my property, which damaged my appliances. Legal and general tell me they will not match my items due to ‘no matching items’ in my policy. Legal and general refuse to take accountability for the further damages caused by their own solutions. I am now left with my pine kitchen, having a white units here, oak panels there and mixed matched styles of doors. Legal and general consider this a job well done. The contractors they hired offered cash settlement on unit doors and actually a whole new kitchen. Legal and general refused this. Legal and general are aware that how they and the loss adjusters and contractors they have hired, have caused my mental health to deteriorate, affecting my work and relationships and overall life. The lack of communication and name calling among them, for this to be adults earning a salary, is a real concern. Legal and general have provided no support, which suggests they do not consider their customers well-being in any sort of priority. Legal and general’s mission statement: “Our purpose is to improve the lives of our customers, build a better society for the long term and create value for our shareholders.” - legal and general have continuously failed to deliver on this. To conclude, if you are with legal and general for home insurance, I would cancel and go somewhere else. Make sure you have matching items in your policy. Don’t wait for things to go wrong. The flood I had was not the issue or the stress, is was the people employed and the work processes in place that have blatantly and continuously failed to meet any sort of basic standard. I have been told that not all claims are like mine. I wish I had something good to write but this is the experience I have unfortunately endured. To confirm, legal and general or fairmead as they tell you there name is on the IVR, however they represent themselves, this is who I am referring to. Reviewed on: 8th April 2022
Dan's avatar
Dan

Price hike..

2
Having been with this company for two years and having ten years no claims they significantly increased our renewal. The loyalty team then contacted us wanting us to stay but refused to offer a discounted price. Found much cheaper and better cover on money supermarket.. Reviewed on: 2nd August 2017
Paul Boyd's avatar
Paul Boyd

Brilliant price and fantastic sevice

5
I signed up with Legal and General through a cashback site, however my cashback did not arrive. I emailed them, and they advised that I'd been sent a gift voucher instead. I hadn't received this. Not only did they resend it, they also honoured the cashback. Reviewed on: 1st August 2017
KERI LEE's avatar
KERI LEE

Canceled our policy without cause

2
They for some reason cnceld the policy, claimed they refunded the fee and insisted we pay again to ensure we were covered. The refund was never received and we had new paid double the amount. Hours and hours of calls needed, not yet had a resolution. Dissapointed Reviewed on: 21st July 2017
Helen standen's avatar
Helen standen

Great value

4
Easy to apply and renew. Fab customer service. Great price Reviewed on: 20th July 2017
Mary Houlihan's avatar
Mary Houlihan

MORE FOR LESS &Fantastic Customer Service

5
I recently received an inflated quote for renewal insurance so decided to search for a better deal , as I already hold Life Insurance with L&G I decided to see what they could offer me in the way of Home Insurance . The CS rep I spoke to was amazingly helpful and didn't once push me , she said she'd send me an email ( which I received almost immediately ) with the quote and I could talk to my partner before making my final decision . Not only Did Legal & General Beat my renewal quote from another firm in fact they almost halved it ! , they also Increased my Insured amount , so I get better protection and lower payments . I signed up and within minutes received my documentation 2 days later my Direct Debit mandate came through ... Now I'm happy in the knowledge that I am happily fully insured for more costing Less ! Reviewed on: 16th July 2017
Tracey Jane Harman's avatar
Tracey Jane Harman

Great company

3
Good product and great customer service Reviewed on: 9th July 2017
Sarah Adams's avatar
Sarah Adams

Trusted name with good value for money policies

5
I have buildings and contents insurance with L & G. I feel the policies are very competitive in cover and price and I feel comfortable being with a well known reputable company. Reviewed on: 7th July 2017
Jim Monaghan's avatar
Jim Monaghan

Quality and value

4
A company that brings peace of mind along with good value for money. Reviewed on: 4th July 2017
Anonymous's avatar
Anonymous

really gd prices

5
Easy, straight forward and affordable prices, recommended Reviewed on: 3rd July 2017
Kim Montgomery's avatar
Kim Montgomery

Great value

4
Best value for home insurance , great price and benefits Reviewed on: 19th June 2017
Karen Weedon's avatar
Karen Weedon

Do you have a different Legal and General product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Legal and General?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill