Write a review

Go to business site

Legal and General: Pension reviews

Name: Pension
Rating: 1.66 (41 reviews)

View other Legal and General products

1.55

Based on 41 reviews, last reviewed 25th Nov 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

10%

76%

Latest highest rating:

5

Friendly staff who care about their customers Friendly staff who care about their customers Reviewed on: 23rd August 2024

Latest lowest rating:

1

Started the process in January 2025 getting a valuat... Started the process in January 2025 getting a valuation for transfer to my SIPP. In August I formally started the process. I've been fobbed of on many... Read more Reviewed on: 25th November 2025

Read all reviews See your review

About this product

Legal and General pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Legal and General pension reviews to find out what life at Legal and General is really like. If you hold this pension, we'd love you to write an honest review here too!

Legal and General Pension reviews (41)

Review of the Legal and General, Pension:

Workplace pension losing money

My pension pot is now worth several thousand Pounds less than I have paid in Reviewed on: 20th April 2023

Bad pension fund management

I had my works pension with Aviva up until early 2022 and it was doing rather well, but for some reason my employer decided to move all our company pension schemes to the L & G Mastertrust scheme. Since then it has under performed and I am now down £9k on my total pension savings with no growth whatsoever! I understand that pensions can go down, but each week it can go down around £1000 in a couple of days, which never happened at all with Aviva. Although the website is very good with lots of information I have to question the people who manage these funds?. Not happy with the situation as I am now near to retirement, I would have got more money putting it into ISA's!. No doubt the stock answer from L & G would be that I am responsible for my own investments even though I pay management fees to them. Reviewed on: 6th September 2023

Simply Great

Legal and.General looks after people Reviewed on: 29th August 2023

Do NOT trust Legal and General with you Pension

Avoid Legal and General at all costs. This company has NO customer service, very unprofessional and incompetent. You really do not want a company like that to manage your pensions… I want yo transfer out my pension to another provider, Legal and General is taking months to process the request, it has taken about 15 calls, many emails, complaints, many documents sent, and after all that they are unable to let me know what the status is, what the next steps are, and how long will take for them to review my documentation. It should be illegal for a company like Legal and General to operate treating consumers this way… Customer should not be felt completely left in a limbo about their pensions. There are other providers that are much more efficient and that provide better return for your pension. Reviewed on: 3rd April 2023

Great service

Great service from L&G. Easy to use website & good products. Reviewed on: 1st March 2023

Private Pensions

I hold 2 investment products with L&G and find it easy to navigate through my products using their website and they also give me the option to change my assets or strategy via their website. Overall great services and they could offer an app for the clients to navigate and make changes to products too. Reviewed on: 1st February 2023

A breaker of contracts

An annuity was ending with a previous provider (Canada Life) and I asked Retirement Line to obtain new quotes for a 10 year annuity. This was back in November /December 22. A quote from Legal and General was offered, which included cover for my wife should I pop off before the plan ended. It was not the best, but the cover and price swung the deal. I agreed the quote and the money was transferred from my previous provider on Dec 12th 2022 to Legal and General. They then sat on it and did nothing. yesterday Retirement line then sent me a new quote from Legal and General. But we had already contractually agreed a deal-hence why the pension pot had been transferred to them, but this time the quote was thousands of pounds less. So they offered a quote, I accepted, the money changed hands into their bank, and then they sat on it and reneged on the original agreed contract and sent a much lower quote. Apart from breaking a contract, if there were none, they would not have got the money, they never contacted me, reneged on the deal and acted unethically and obviously now feel they have me over a barrel because they have my entire pension pot. What an outrageous way to deal with a client after I accepted their quote and sent them my money. Unscrupulous, unethical and un trustworthy. Definitely one to avoid especially at a critical time dealing with your life savings and pension. Reviewed on: 11th January 2023

Very Poor performance

I've three pensions' pots and the L&G one has consistently underperformed out of them. During the recent Truss hiatus, the loss from L&G % value was twice as much. I had no choice on provider as it was part of a company scheme, if I had it wouldn't be with L&G. Reviewed on: 25th October 2022

Lost nearly 30%of my pension funds

Lost nearly 30%of my pension funds in few months Reviewed on: 8th October 2022

Disgraceful Fund Management

My Pension fund has dropped by 25%!!! After finally getting through to L&G and despite being charged for Fund administration and management, the reslonse was itvis my responsibility to monitor the investements. Do not invest with L&G Tony Reviewed on: 4th October 2022

Crippling Pension Value Loss

My L&G Workplace pension has dropped in value by around £30,000 THIS YEAR! Any pension is a gamble but L&G seem to have the worst performance. Reviewed on: 22nd September 2022

Do you have a different Legal and General product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Self-Invested Personal Pension
from Wealthify 4.87 from 442 reviews
Pensions
from True Potential Wealth Management 4.67 from 74 reviews
Pension Consolidation
from Aspire Financial Planning 5.00 from 3 reviews

Want to see more from Legal and General?

Car Insurance
from Legal and General 4.80 from 5 reviews
Stocks and shares ISA
from Legal and General 4.56 from 3 reviews
Investments
from Legal and General 4.48 from 11 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub