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Lifetime Pet Cover: Pet Insurance reviews

View other Lifetime Pet Cover products
4.84
Based on 2,401 reviews, last reviewed 16th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
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Latest highest rating:

5

Happy with cover Not had to claim but I am very confident Reviewed on: 13th January 2025
B hedley's avatar
B hedley

Latest lowest rating:

1

Don't insure with Lifetime Pet Insurance! LPI have excluded my dogs arthritis condition after 2 years. I can't tell you how financially devastating this is for me and how limiting it is for th... Read more Reviewed on: 16th February 2025
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Lou
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About this product

Lifetime Pet Cover offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance company, Smart Money People is the place for independent Lifetime Pet Cover pet insurance reviews. Our mission is to use the power of YOUR reviews to help increase trust and transparency in financial services. You can help us by writing your own Lifetime Pet Cover pet insurance reviews to help other pet owners to find out what life as an Lifetime Pet Cover pet insurance customer is really like.

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Lifetime Pet Cover Pet Insurance reviews (2401)

Responsive, Competitive, Easy to deal with

4
This is our second year with Lifetime Pet Cover. We've made two claims, both of which were assessed promptly and the determination clearly explained. In both cases we have been satisfied with the settlement offer. At renewal time, we felt the original offer wasn't competitive and asked for a new quote with reduced level of cover. We received a quick response (bearing in mind this was during COVID-19 lockdown) with four variants of cover along with a reassessed value for our original level. When taking out insurance, you hope that you wont need to use it. Our dog has had a couple of injuries and our experience over the 18 months we've used them has only been positive. Both telephone and email queries have been dealt with politiely and quickly. Reviewed on: 28th August 2020
Scott Prentice's avatar
Scott Prentice

Dealt directly with Robert who was great,

5
As the owner of 2 British Short Hair cats the costs for insurance from other providers was extortionate. I spoke to Robert Amphlett and he gave me the cost for all the different levels of cover and outlined what was included. Unlike other companies there was no scaremongering - it was simply this is what we do, why and how much - Full Transparency! We also had the issue of staging the insurance cover due to age and receiving Morris and Dougie which was again professionally handled. Insurance is a thing that you often threat about doing - but on this occasion it was not the case. Could not recommend enough! Reviewed on: 28th August 2020
Matt Fenwick's avatar
Matt Fenwick

Faultless and stress free service

5
We’ve had a few issues with our sensitive Weimaraner each year which has required veterinary care a few times. Obviously a nervous time with high cost levels but the claim process and speed of payment from Lifetime pet cover has been second to none. I’m really confident my Weimaraner and I will be very well looked after if he has any issues in the future. Reviewed on: 28th August 2020
Lucy Halls's avatar
Lucy Halls

Excellent service

5
I had two claims submitted within 2 weeks both of which have been settled really quickly. There was no problem contacting them when I wanted to know how to claim. They were aways helpful and sent my claim form immediately in the version I asked for. I have already renewed my insurance policy for another year. Reviewed on: 28th August 2020
Janet stanton's avatar
Janet stanton

Claim

5
Very prompt when we had to make a claim when our baby got a grass seed in her paw, they also recommended a cheaper option for any medication she may need Reviewed on: 27th August 2020
Alison Hammond's avatar
Alison Hammond

All dealings with the company have been straightforward and dealt with promptly

5
After my Whippet had a dietary indiscretion I was left with a bill of £600 - the matter was resolved quickly even thought it was clear that Corvid 19 meant staff were working remotely Reviewed on: 27th August 2020
trevor watson's avatar
trevor watson

Taking the stress out of making a claim

5
When my little dog became ill I was so upset and stressed but help and advice was at hand and lifetime pet cover were so helpful both answering questions and sending the claim form. Professional and with a can do attitude I will recommend them to all pet owners. Fabulous service. Reviewed on: 27th August 2020
Tina's avatar
Tina

Excellent customer service

5
Brilliant company. Very helpful and professional Great customer service, no quibbles always paid on time. Look after their Customers. Would definitely recommend them . Reviewed on: 27th August 2020
Denise 's avatar
Denise

No fuss great service

5
My dog had to be seen by vets hence had to put in a claim. Had a very speedy response from company and monies refunded within 2 weeks. No fuss excellent customer service. Definitely recommend. Reviewed on: 27th August 2020
Susan 's avatar
Susan

Extremely satisfied

5
Chose Lifetime Pet Cover initially based on the low premium for the high level of cover. Our dog then unfortunately had two claims in one year and the claims process and payout couldn’t have been easier - full vet payment covered (minus the excess of course) and payout was very quick. Our renewal inevitably has gone up a lot, but still the most competitive and it’s nice to have an insurer we can trust. Reviewed on: 27th August 2020
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Bex

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