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Lloyds Bank: Mortgage reviews

Name: Mortgage
Rating: 3.34 (41 reviews)

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3.34

Based on 41 reviews, last reviewed 27th May 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

44%

12%

10%

32%

Latest highest rating:

5

Easy & Smooth Remortgage Remortgaged with Lloyds and an easy, smooth process. Reviewed on: 27th May 2025

Latest lowest rating:

1

Morgage V bad service waste of time best to not go with them avoid waste of time waste of money Reviewed on: 14th December 2023

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About this product

Lloyds Bank is a financial services provider offering a range of products and services, including a variety of mortgage products. Make sure that you’re confident with the Ts and Cs and interest rate of a mortgage before taking it out. Always speak with the lender or an independent advisor if you need help understanding your options.

At Smart Money People, we understand that finding the right mortgage provider is difficult. That’s why we collect Lloyds Bank mortgage reviews, to help you make an informed decision when choosing your new lender.

If you’re considering a mortgage with Lloyds Bank, find out more from the reviews on Smart Money People. Learn why borrowers chose Lloyds Bank as their mortgage provider and how satisfied they’ve been so far. Read about Lloyds Bank’s customer service to find out how quickly customers’ issues get resolved. Find out the main pros and cons of a Lloyds Bank mortgage. All of this and more can be found in our Lloyds Bank mortgage reviews.

If you have a mortgage with Lloyds Bank, share your experience with others by writing a review. Tell us which mortgage you chose and how satisfied you’ve been so far. Share the main pros and cons you’ve experienced. How supportive was Lloyds Bank throughout the application process? Have you been kept you up to date with any important mortgage updates or news? Would you recommend the lender to your family and friends? Whether good or bad, write a Lloyds Bank mortgage review today. Together, we can help people like you make better financial decisions.

Lloyds Bank Mortgage reviews (41)

Review of the Lloyds Bank, Mortgage:

Perfect

Always helpful especially in branch Reviewed on: 2nd June 2022

Good bank complaint resolved to our satisfaction

We applied for a mortgage with Lloyd's and got offered a fantastic rate (just before they all went up). After paying the product fee we were informed we couldn't have the rate as our mortgage needed to start 1 day later. Made a complaint and it was resolved (we got the rate, seller had given us wrong info) and it was resolved quickly so very happy in the end. Informed the mortgage advisor would undergo training. Reviewed on: 3rd February 2023

Trying to change my variable to a fixed rate mortgage

It took me 3 months to finally change my mortgage from a variable to a fixed rate mortgage after 3 hours on the phone with a mortgage advisor being antagonised and fraustrated as he was more interested in selling me life insurance rather than helping and advising me so I had to use my own initiative in the end Reviewed on: 28th October 2022

Trying to change from a variable mortgage to a fixed mortgage

It took me 3 months to finally get my mortgage changed from a variable mortgage to a fix mortgage as they used every trick possible to delay my actions then who was supposed to be my mortgage adviser spent most of his time antagonising me and trying to sell me life insurance even though I kept telling him that I used wanted a fixed mortgage and nothing else! Reviewed on: 28th October 2022

They use a hopeless free conveyancer

They use a company called Optima Legal for their conveyancer they are the worst company you will ever deal with. Lloyds will hide behind them saying that they can't help when it ends up costing you more by your mortgage not being ready. They won't sadly be "By your side" they won't compensate you and will leave you high and dry blaming it on a third party! Reviewed on: 18th October 2022

Wasting my time

After weeks of giving data and passing their checks and due diligence... oddly out of no where, they said no. They suggested the underwriters did not want to based on some nonsense ratio that actually was not correct. Don't waste your time with these amateurs Reviewed on: 17th August 2022

Great customer service

Really great! The mortgage application process was really supportive and everything was explained clearly. There’s a page you can log in to online to track the process of your mortgage offer. You’re updated every step of the way. Reviewed on: 12th August 2022

Good bank

Very good experience excellent customer service Reviewed on: 2nd June 2022

Don't sell your property to someone getting a mortgage from Lloyds

16 weeks on and no completion date for a no chain sale as the buyer is using Lloyds approved conveyancers. They don't answer the phone or return calls and repeat queries already answered. No hope of getting this sale over the line any time soon and it's all down to the poor service of the Lloyds approved conveyancers, avoid like the plague. Reviewed on: 11th May 2022

Great process and product

As a current customer it was easy to qualify for a discounted rate, and the ease of re-mortgaging with the support of the adviser was fantastic Reviewed on: 12th January 2022

Terrible customer service

They ignore emails sent on the official Lloyd’s email system and do not pick the phone up when you try to speak to them. Waste of time and should be avoided at all costs Reviewed on: 14th July 2020

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