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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.75 (1580 reviews)

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4.75

Based on 1,580 reviews, last reviewed 21st May 2026

34% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

5

Great service The lady who dealt with me explained everything clearly and was very patient, professional and friendly. I felt at ease and unrushed. Great service. Reviewed on: 21st May 2026

Verified source

Latest lowest rating:

2

needs to be online! needs to be online! having to open and manage an account by post or in branch is woeful in 2026! Reviewed on: 31st March 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1580)

easy

It was simple to open the Account. Very helpfull staff Reviewed on: 17th November 2023

Straight forward and easy to deal with

As above staff were found to be polite and knew what they were doing Reviewed on: 17th November 2023

very satisfied

pleasant knowledgeable obliging staff Reviewed on: 17th November 2023

Friendly and Personal Service

Needed to open Savings Accounts, and the other banks and So Called Building Societies, were not really bothered, just handing out a leaflet and telling you to apply online. The Staff behind the counter at the Mansfield Building Society took time to listen and advise Reviewed on: 17th November 2023

Easy

We made an appointment. We're seen promptly and courteously. It was great not to feel processed. Reviewed on: 17th November 2023

Ineterst Rates

Good experience with the bank but disappointing Interest rates compared to other providers. Had to close my savings account and invest the savings with another provider with an interest rate of 5.7%. Reviewed on: 10th November 2023

Excellent service

Helpful and knowledgeable advisor Reviewed on: 5th November 2023

Excellent Customer Service

It was brilliant to be able to talk to someone face to face who actually knew what we wanted. From a customer service background it was great to see real quality customer service is not dead. Claire was excellent. Reviewed on: 5th November 2023

Simple and efficient

Very easy to fill out the forms for ISA transfer, excellent phne information on progress and clear simple paperwork Reviewed on: 4th November 2023

Poor communication

First withdrawal we made and waited for cheques to arrive in the post, we phoned them up and they had been sat there. Second withdrawal and to close the account we told the branch we would collect the cheques and gave a date and time. This was confirmed the day prior to Collection and when we got to the branch we were told they had been posted out to us? Reviewed on: 4th November 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. We would like the opportunity to understand a little bit more about your comments and to discuss the issues raised directly with you. Please contact us on 01623 676350 and ask for a member of the Savings Management team or email us at [email protected] Response date: 23rd November 2023

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