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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.72 (1661 reviews)

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4.72

Based on 1,661 reviews, last reviewed 30th Aug 2026

64% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

5

Always helpful and professional . Always helpful and professional . Have used them for many years. Very competitive with other banks and building society's Reviewed on: 30th August 2026

Verified source

Latest lowest rating:

1

Moved to NATIONWIDE 4.6% You're very good at accepting money but don't like giving it back. Reviewed on: 23rd June 2026

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About this product

Mansfield Building Society have been offering savings accounts for over 150 years.

Accounts can be opened through the branch network, by post or online. Some accounts have a minimum deposit amount required to open them, with others you’ll need to deposit a minimum amount each month.

Mansfield Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Savings reviews (1661)

Friendly and efficient service

I was given options and advice in a clear, friendly manner and with no pressure. I was already a customer and this experience in opening two new account reinforced my views that keeping it local is a very good thing Reviewed on: 2nd June 2023

Community building society

Always pleasant staff and very good service and products and big one it supports our local community Reviewed on: 2nd June 2023

Recently opened a online regular savings account

The mansfield are a great building society who offer competitive rates. I wish they would offer a lifetime isa account Reviewed on: 2nd June 2023

Has not moved with the times

Had good rates on monthly savers, but still insisting on passbooks, and ID such as printout of pdf from on-line account to be sent through post. Absolute limit of ridiculousness, was when closing my account I was required to pay £10 for a replacement book just to have it stamped closed. Fortunately this was refunded after I lodged a formal complaint, but it should not have been necessary in the first place. Reviewed on: 30th May 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience and we’re sorry we haven’t lived up to your expectations this time. Our charge for replacing a lost passbooks is a standard fee for all members, although in this instance, we could have been more flexible from the outset to allow you to close your account more smoothly. We will learn from this experience to ensure other savers do not face excessive administrative burdens when closing their accounts. Response date: 1st June 2023

Pete

Very happy with the service the assistant was very pleasant and professional Reviewed on: 18th May 2023

Disappointed.

Was opening an account, had a query, tried phoning, as they were busy a callback was promised, but only came 24 hours later. Disappointed. Reviewed on: 16th May 2023

Friendliest service ever

When my father died they were extremely helpful at the Mansfield branch Reviewed on: 16th May 2023

Excellent service

Friendly helpful staff so nice to speak to someone face to face Reviewed on: 11th May 2023

Great experience

Kirsty was excellent today she understood our needs and explained everything well Reviewed on: 11th May 2023

Good local building society

Good local building society with a friendly personal atmosphere smart pleasant environment Staff are friendly and helpful with a good range of products Reviewed on: 9th May 2023

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