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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1621 reviews)

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4.73

Based on 1,621 reviews, last reviewed 8th Jul 2026

64% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

4

Closed my fixed term account at maturity and cheque... Closed my fixed term account at maturity and cheque arrived promptly, paid it in through an ATM at Branch of other society. Covering letter indicated ... Read more Reviewed on: 8th July 2026

Verified source

Latest lowest rating:

1

Moved to NATIONWIDE 4.6% You're very good at accepting money but don't like giving it back. Reviewed on: 23rd June 2026

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About this product

Mansfield Building Society have been offering savings accounts for over 150 years.

Accounts can be opened through the branch network, by post or online. Some accounts have a minimum deposit amount required to open them, with others you’ll need to deposit a minimum amount each month.

Mansfield Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Savings reviews (1621)

Average

Myself and my husband have a lot savings with you. We have transferred a few accounts of late, ISA's etc. I feel that the way we were dealt with was unprofessional. After having a long conversation about postal strikes and asking for my passbooks not to be posted out, my wish was ignored and they were posted. They went missing for weeks and weeks. I would not want anything like that posting whether there were strikes or not. On top of this, trying to get an appointment was an absolute nightmare. We both work full time and could only make afternoons and weekends. I was told we could not have appointments after 3pm in the week. This is ridiculous for working people. It took weeks to get a weekend appointment. I was at the point where I was considering moving our £100k savings elsewhere. While being a friendly local branch in important, it should not be at the expense of professionalism, where people who I presume are manager level staff turn up for meeting dressed like they are going to sit on the sofa and watch Netflix. I will say that I the staff that man the main desk are always friendly and helpful, the issue has been where appointments have been needed. Reviewed on: 4th April 2023

Some great products but inadequate administrative resources.

Customer service has been very bad recently. I feel very sorry for the hard working staff who have been expected to perform efficiently whilst dealing with significant increases in workload. The one redeeming feature of the Mansfield has been their market leading savings products which are great value. Unfortunately that positive attribute has been responsible for increased administration and the decline in service levels. Reviewed on: 4th April 2023

Awful old fashioned

Appallingly slow. Ancient systems. No response Reviewed on: 4th April 2023

tidying the odds and ends

We have closed our old accounts to move the money into one account which is now paying much better interest. Reviewed on: 4th April 2023

Works well

The close was a mistake - speedily fixed by your helpful staff. Reviewed on: 4th April 2023

Excellent service

Nothing too much trouble. Discussed what our needs were and acted on them Reviewed on: 4th April 2023

Poor customer service

After having an appointment for the investment is ISA's on 10 February and also to request an ISA transfer, I find the service poor, 3 weeks later I tired telephoning, the phone is never answered, I left 6 messages before anyone got back to me, the answer phone message states you are busy dealing with other customers, however it take 2 days to return a call from my 1st message, very poor customer service, the query was never resolved, I called into branch and was given some story about follow up, very poor, I suggested I called the Nationwide, which the reply was they will not answer the phone for hours, I did call and was answered within 3 minutes, unlike the Mansfield Reviewed on: 4th April 2023

Coffee!

The only thing missing was a cup of coffee Reviewed on: 4th April 2023

Easy and simple

It was easy to renew my savings, the interest was ok as well Reviewed on: 4th April 2023

Efficient and professional

Very quick service relating to postal account. Reviewed on: 27th March 2023

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