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Mansfield Building Society: Savings reviews

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4.63
Based on 1,057 reviews, last reviewed 29th Sep 2025
53% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
15%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
2%

Latest highest rating:

5

In branch service review Lovely environment, lovely staff, good service. Reviewed on: 29th September 2025
Verified source

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025
Malcolm Chester's avatar
Malcolm Chester
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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1057)

In branch service review

5
Local branch and their rates are very good. Reviewed on: 18th September 2024
Verified Member's avatar
Verified Member

Good clarification

5
You clarified an issue with my savings account and the response was quick and complete Reviewed on: 17th September 2024
K Mccormick's avatar
K Mccormick

Attend to the small but important items

2
In spite of your offer to “ leave your telephone number, and we will call you back “ (due to all your lines being busy) , this did not take place, in spite of me waiting at home for this. My point - if you say you are going to do something, then make sure that it is attended to !! This fact created a poor impression of Mansfield B.S. Reviewed on: 17th September 2024
Ingot 's avatar
Ingot
Reply from Mansfield Building Society Thank you for your feedback. We are sorry to hear about the inconvenience you experienced in attempting to contact us. This is not reflective of the standard of service we strive to provide. Please can you contact us on 01623 676 350 or email [email protected] so that we may be able to assist you further. Response date: 19th September 2024
Mansfield Building Society Logo
Mansfield Building Society

Online ISA holder

5
Easy online application process. Some mild annoyance at having to send physical documents by mail for identification purposes, but at the same time it shows Mansfield Building Society is serious with money. Reviewed on: 10th September 2024
Laurent 's avatar
Laurent

Good advice no pressure.

5
I needed advice to change my account to a higher interest account. I was given different options, with no pressure. Friendly professional approach. Reviewed on: 10th September 2024
Sandra L's avatar
Sandra L

Getting sorted!

4
I had problems linking my bank account to my new Mansfield Building Society savings account and it was sorted with a quick telephone call to a lovely lady! Reviewed on: 10th September 2024
David H's avatar
David H

Long time with Mansfield

5
I have saved with Mansfield for a long time and only closed my account because I need the money. The interest rate on my account has always been good. Reviewed on: 10th September 2024
Gill J's avatar
Gill J

Staffs at Chesterfield branch are doing great jobs ,...

5
Staffs at Chesterfield branch are doing great jobs ,polite, Friendly, helpful, advised Reviewed on: 10th September 2024
Natcha 's avatar
Natcha

The passbook thing is totally antiquated.

3
The passbook thing is totally antiquated. You do realise it's 2024 and we all have the internet these days? Was also impossible to contact anyone on the savings phone number, always rang out then asked me to leave a message (nobody called back) leaving me to have to call a random brach for help (who were very helpful and always got someone else to call me back who were then helpful too) Reviewed on: 10th September 2024
Gareth O's avatar
Gareth O
Reply from Mansfield Building Society Thank you for taking time to feedback to us. Our member’s opinions are very important to us. We are sorry to hear about the issues you had contacting us and we are happy that we were able to help. Passbooks are an important part of our savings portfolio, however we understand that some members want a more digital solution. Please can you contact us on 01623 676 363 or email on [email protected] so we can discuss our digital options with you. Response date: 19th September 2024
Mansfield Building Society Logo
Mansfield Building Society

In branch service review

5
Very friendly staff, nothing is ever too much trouble. Reviewed on: 10th September 2024
Verified Member's avatar
Verified Member

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