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Mansfield Building Society: Savings reviews

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4.48
Based on 829 reviews, last reviewed 26th Feb 2025
47% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
70%
See only 4 star reviews
18%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
3%

Latest highest rating:

5

Great customer service Staff are always welcoming and helpful. I like the old school approach of going to the branch and having pass books. Reviewed on: 26th February 2025
sue a's avatar
sue a

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025
Malcolm Chester's avatar
Malcolm Chester
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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (829)

Savings with Mansfield Building Society

5
I have found Mansfield staff to be very helpful, to offer very good rates, have good products, and to be flexible which I greatly appreciate. Reviewed on: 3rd February 2023
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Mansfield Member Feedback

Incredible customer service

5
Really exemplary and helpful customer service ... it was easier and much more pleasant to open a postal account than dealing with online banks and building societies and the staff were incredible - friendly, helpful and they followed up proactively - unheard of! A really 5 star experience Reviewed on: 3rd February 2023
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Mansfield Member Feedback

Seamless opening & Great Customer Service Back-up

5
I was nervous about opening an account with a "conventional" building society still with a pass-book. I have been impressed with the quick and professional way the account was opened and how responsive the team have been in dealing with my queries. Reviewed on: 3rd February 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Curates Egg

4
Opened online regular saver. Took 12 days which is too long. If you are offering an online account make it online and not half online but with paper form and validation. Having said that I spoke to a couple of people on the phone and was very impressed with the service provided. Was going to cancel the account but customer service made me change my mind. Reviewed on: 26th January 2023
Malcolm Chester's avatar
Malcolm Chester

Not a great experience

2
It took nearly a month to get an account open - that is not good customer service. Reviewed on: 21st January 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback
Reply from Mansfield Building Society Sorry to hear of the delay you experienced in opening your account. We have been experiencing exceptionally high demand for some of our products which has increased our processing times. We are working to reduce these as quickly as possible. Whilst we can understand your frustration in the delays in being able to operate your account, please be assured that interest will have been calculated without any undue delays. Response date: 23rd January 2023
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Mansfield Building Society

Great service

5
Have used Mansfield Building Society for over forty years never a problem good customer service everything explained clearly and very competitive interest rates. Reviewed on: 18th January 2023
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Opening an ISA account

3
We arrived at the Regent St office having recieved by post the isa application forms duly filled in and with the proof of identity.. We were asked if we had an appointment, which was no because we were un aware we needed one. There are no more appointments intil January we were told , so I thought we were being sent away. Fortunately a young lady from the back came out, took our forms etc and said to leave it with her and the accounts would be opened and we would be notified when we could pick up the passbooks or have them sent by post. So overall a good outcome from a dodgy start. Reviewed on: 19th December 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Investing should be fun

5
Excellent customer service skills. Smiles, in these difficult times customers need ‘fun’ and friendliness more than ever. Mansfield, your friend in the money business Reviewed on: 19th December 2022
Mansfield Member Feedback's avatar
Mansfield Member Feedback

Mansfield Building Society Branch Review

4
Local outlets where you can see people face-to-face, and not have to contact by phone, text, or email. Good local service. Reviewed on: 12th December 2022
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Verified Member

Mansfield Building Society Branch Review

5
Local, friendly & polite with excellent staff Reviewed on: 30th November 2022
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Verified Member

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