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Mansfield Building Society: Savings reviews

View other Mansfield Building Society products
4.75
Based on 1,580 reviews, last reviewed 21st May 2026
34% decrease in 5 star reviews
in the past 90 days
75% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
15%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
2%

Latest highest rating:

5

Great service The lady who dealt with me explained everything clearly and was very patient, professional and friendly. I felt at ease and unrushed. Great service. Reviewed on: 21st May 2026
Verified source

Latest lowest rating:

2

needs to be online! needs to be online! having to open and manage an account by post or in branch is woeful in 2026! Reviewed on: 31st March 2026
Verified source
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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1580)

Staff really welcoming and helpful

5
Staff really welcoming and helpful Reviewed on: 11th November 2025
Christine K's avatar
Christine K

Staff all very helpful.

5
Staff all very helpful. Would be nice if you offered accounts that gave provisions for interest to paid as a monthly income. Reviewed on: 11th November 2025
Ian W's avatar
Ian W

ISA account

5
It was very easy and straightforward to open an ISA account with you Reviewed on: 11th November 2025
Sharon O's avatar
Sharon O

I am new and got some detailed help after my login w...

4
I am new and got some detailed help after my login wouldn't work Reviewed on: 11th November 2025
Karen S's avatar
Karen S

We came to reinvest and full paperwork out.

5
We came to reinvest and full paperwork out. Lovely staff and gave us all the info we needed Reviewed on: 11th November 2025
Tina L's avatar
Tina L

In branch service review

5
Friendly staff, easy to access for investing - would recommend strongly. Reviewed on: 10th November 2025

In branch service review

5
Very approachable. Friendly, efficient. Good explanation. Reviewed on: 10th November 2025

poor communication-long wait on 16 th October 2025 .

2
My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any confirmation that my pass book and form had been received.Then last Tuesday I had an email from MBS thanking me for reinvesting and asking How did we do?. At this point I had received no comms, no passbook and no cheque. On Friday 7th November I decided to visit the Mansfield branch. I was told that a cheque had been posted to me on 4th , and a suggestion was made that I wait till the following Monday , as it might come then. (Which it did). So in summary I’m disappointed with communication-and I think I should have had my cheque straight after the maturity date not today the 10th november Reviewed on: 10th November 2025
LS's avatar
LS
Reply from Mansfield Building Society Thanks for sharing your experience. Based on your feedback we've improved our process so this doesn't happen again in future. Response date: 15th January 2026
Mansfield Building Society Logo
Mansfield Building Society

We are a charity and used Mansfield as a deposit for...

4
We are a charity and used Mansfield as a deposit for our funds raised. Not very often, about once or twice a year we would ask for information, such as the annual interest certificate for our account, a requirement for the accountants.. every time we or particularly me tried to interact with Mansfield, I had to jump through hoops to even be told MY national insurance number was wrong!! yet on other occasions - no problem. Things I asked for were never sent, letters I sent to Mansfield regarding change of address for myself, they say they never received.. Mansfield is just hard work. Reviewed on: 7th November 2025
Pamela T's avatar
Pamela T

no comments about mundane transaction

4
no comments about mundane transaction Reviewed on: 5th November 2025
Martin's avatar
Martin

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