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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.65 (1419 reviews)

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4.65

Based on 1,419 reviews, last reviewed 8th Mar 2026

396% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

5

I posted off my isa renewal and it was back within 1... I posted off my isa renewal and it was back within 14 days. Reviewed on: 8th March 2026

Latest lowest rating:

2

Pointless poor communication Pointless calling as the phone rarely gets answered, found out my account has a passbook and can’t be managed online yet it was opened online. Poor co... Read more Reviewed on: 18th February 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1419)

Cheating on interest rates for savers.

Regular saers should pay more than the best instant access accounts - Mansfield RS used to but too much cheating I.e. not putting up rates when BOE do or putting them up less BOE - claiming no doubt ti be looking after morgage payers - no body thought about savers when morgage rates were cheap. No body cares that savers pittance interest rates are way below inflation Reviewed on: 8th August 2023

Reply from Mansfield Building Society Thank you for your feedback. We constantly review our rates to ensure we remain competitive and react to market conditions and we are increasing variable rate savings accounts on 1st September having previously increased rates on 1st June. Whilst the majority of our rates are not directly linked to the Bank of England Base Rate we are sorry to hear that on this occasion you didn’t feel that we were competitive. If you wish to discuss in more detail please contact us on 01623 676350 or email us at [email protected] and we will be happy to talk to you. Response date: 25th August 2023

Need interest rise on account

Skipton bs always e-mails me when there is an interest rate rise which is brilliant, you don’t!!! You need to be me informative in relation to this, you end up phoning to be told to look on line Reviewed on: 8th August 2023

Review

A very good professional service Reviewed on: 8th August 2023

Good experience

Opened an account for sale proceeds of house that would been needed quickly to fund a future purchase. Interest rate was good and they are proactive in passing on base rate rises to the customer Reviewed on: 8th August 2023

Good rate of interest although issues when closing the account

I chose this account as it gave a good rate of interest and was variable so it would increase with all the rate changes that happen at the moment. It was only ever going to be a short term investment as the money came from a house sale and would be needed to fund a future purchase. Unfortunately although I gave the right amount of notice and applied to close withing the time window stated. My interest added was incorrect as I was penalised as though I had not given notice. I accept that this was human error but disappointed that there is not a process in place to check that it was correct on closure. It was not a small amount that was penalised. Whilst this was sorted out it necessitated a number of phone calls. My concern was that someone may not have understood/noticed and been shortchanged. Its a shame as it has spoiled the experience. Reviewed on: 8th August 2023

Harassment

I don't want to be gratuitously pestered for reviews - I've not asked for this, so why do you assume it's normal to interfere with my privacy in this way? Reviewed on: 8th August 2023

Reply from Mansfield Building Society We are sorry if you felt by harassed by this request. We send out requests for customer reviews on account opening and account closing to help us understand the service that we deliver. This is to ensure that our customers receive good outcomes. The feedback that reviews provide is important to us and each one is reviewed and, if required, acted upon when it is received. If you wish to discuss in more detail please contact us on 01623 676350 or email us at [email protected] Response date: 25th August 2023

Using a Mansfield BS Branch

Initially, I used the Kirkby branch to transfer a cash ISA from the Leeds BS and found the experience excellent. Recently, I used the Sutton branch to carry out an internal cash ISA transfer. Staff were always helpful and friendly. Process successful and quick. Reviewed on: 8th August 2023

Great service from Kirkby

Since becoming an investor in MBS, the service given at Kirkby has been excellent. Diane and Lisa are always pleasant, polite and helpful. Reviewed on: 8th August 2023

less personal experience

Joined Mansfield some years ago because there was always a person at the other end of the phone to speak with. regrettably this is not the case now and so I decided to move my accounts to another provider - I appreciate that it's the way of the world now- machines, bots and no social intercourse. ! Reviewed on: 8th August 2023

Using Kirkby and Sutton branches

Staff quickly established my requirements. Dealt with me in a friendly and professional way. Process straightforward, all sorted and very pleased with the experience. Reviewed on: 8th August 2023

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Mansfield Building Society: Savings reviews

396% increase in 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Mansfield Building Society: Savings now

Mansfield Building Society Savings reviews (1419)

Cheating on interest rates for savers.

Need interest rise on account

Review

Good experience

Good rate of interest although issues when closing the account

Harassment

Using a Mansfield BS Branch

Great service from Kirkby

less personal experience

Using Kirkby and Sutton branches

Review Mansfield Building Society: Savings now

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