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ManyPets: Pet insurance reviews

View other ManyPets products
4.87
Based on 13,419 reviews, last reviewed 5th Mar 2026
200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Has been straightforward so far and easy to use webs... Has been straightforward so far and easy to use website etc Reviewed on: 5th March 2026
Richard Stewart's avatar
Richard Stewart

Latest lowest rating:

1

Terrible company to deal with We took out pet insurance with this company last year. Our dog became ill without any pre-existing conditions, we followed the correct procedures, sub... Read more Reviewed on: 17th February 2026
Stuart Langford's avatar
Stuart Langford
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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

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ManyPets Pet insurance reviews (13419)

Tokk £160 from our bank after the policy was cancelled!

1
We decided to cancel our policy with Many pets as the renewal quote was 100% higher than previous year! We already have conditions which are excluded, so the amounts we claim have been very minimal. £160 per month for a cocker spaniel is ridiculous! Anyway, I cancelled the policy online, but surprise surprise the robbing company MANY PETS have decided to take £160 from our bank account today, AFTER THE POLICY WAS CANCELLED!!!! I rang them and apparently it is going to take 10 days for us to get the money back! Seriously!!! This is causing us not being able to make our direct debit payments or buy petrol now!!! Total daylight robbery!! I have filed a complaint and will be taking this to financial ombudsman! AVOID this company at all cost! You will end up penniless! There was no apology or empathy! Total joke of a company! Reviewed on: 8th May 2024
S H's avatar
S H

Their customer service and claims process is excellent.

3
Their customer service and claims process is excellent. However, their recent price increases have been ridiculously high. Reviewed on: 2nd April 2024
AGP's avatar
AGP

Good at first but if you claim the price of your pre...

1
Good at first but if you claim the price of your premium will rocket up, mine tripled in a year! The company is losing a lot of money and this is being forced onto customers. Its a nightmare to contact anyone and you cant change your payments date. Stay well clear! Reviewed on: 6th February 2024
Sean D's avatar
Sean D

Watch out for deductions for a £25 admin fee and £1...

2
Watch out for deductions for a £25 admin fee and £1 blood bank deduction on top of the excess you have to pay. Couldn't see anywhere in the policy that makes customers aware that you'll have these deducted from any claim you make. Reviewed on: 31st January 2024
Unhappy customer's avatar
Unhappy customer

Not paying out claims fast enough

1
I am a disabled pensioner and put in a claim for my pet a month ago, in fact there are four claims. My pet needs more urgent treatment and I can't pay for this until Many Pets have reimbursed me. What are we supposed to do, surrender our pets to a rescue as we can't afford to have further treatment? This is disgusting, we pay our insurance every month and this is how they treat their customers! Reviewed on: 29th January 2024
Dawn Nicholls's avatar
Dawn Nicholls

Avoid at all costs!

1
Hi there. I’m a very unhappy customer, who has used your service since it was bought by many. I have spent 10 years insuring my two Great Danes with you. Having just lost one beloved dog I am appalled at your exclusions at end of life care and the fundamental cover which you claim to offer. This is a warning to all people that use this company. Read the small print. They do not cover what you think. Avoid this company. Shocking. We are heartbroken at our loss and disappointed and disgusted that the company we trusted has let us down at this time. Our premium went from £200 per month, to £600 per month. Cover reduced as our beautiful dogs aged….we are appalled. You should be aware. Reviewed on: 22nd January 2024
Jasper P's avatar
Jasper P

THIS COMPANY IS IN FINANCIAL TROUBLE

1
I have a recurring claim payment with them for my dogs heart medication that has now not been paid for 3 months, constantly contacting them with no reply, can no longer afford my dogs tablets due to the money owed. Google "Manypets financial statements" to see the multi million pound losses they are having year after year. Reviewed on: 12th December 2023
Edward Bassington's avatar
Edward Bassington

Price increased by 119.23%

1
Price increased by 119.23% this year. When looking at other good insurance companies it looks like even what I was paying before was over the odds so I don't know how they could justify the price increase. I have called and there is almost no movement so I will be insuring with someone else! Reviewed on: 8th December 2023
Kpepper's avatar
Kpepper

Conmen

1
Still haven't settled a claim from August. No reply to emails, can't get through on the phone, still haven't spoken to one employee. Avoid at all costs. Reviewed on: 14th November 2023
Kris Aikman's avatar
Kris Aikman

Would not consider any other company

5
My fur baby was euthanised 5 months ago following a short illness. Many Pets were there from day one and supported us throughout the whole ordeal and through the trauma of putting him to sleep. Nearly all the Claims were dealt with directly through the vet and specialist referral team. I cannot fault this company at all. I finally brought myself to claim for his passing only recently. I struggled with the on-line claim form. The form was easy enough, but I just couldn’t bring myself to fill in the info. So I rang them instead. I spoke to a lovely person called Hannah, who dealt with everything so easily. Payment was made within 48hrs. I’m not saying your claim will be dealt with so quickly. But this was my experience and I have to say I would not wish to deal with any other company ever again. The kindness, support and handling of my claim was superb. Reviewed on: 19th October 2023
adie haigh's avatar
adie haigh

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