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ManyPets: Pet insurance reviews

View other ManyPets products
4.87
Based on 13,422 reviews, last reviewed 16th Apr 2026
400% increase in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Overall, I have had an excellent experience with the... Overall, I have had an excellent experience with them and have had every claim honoured. However, they are more expensive than their competitors and w... Read more Reviewed on: 16th April 2026
Lisa Genders 's avatar
Lisa Genders

Latest lowest rating:

1

asked an adviser about an issue on my policy and was... asked an adviser about an issue on my policy and was scheduled in for a callback which never happened.i left to see how long it would take them to cal... Read more Reviewed on: 12th April 2026
Kevin M's avatar
Kevin M
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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

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ManyPets Pet insurance reviews (13422)

THIS COMPANY IS IN FINANCIAL TROUBLE

1
I have a recurring claim payment with them for my dogs heart medication that has now not been paid for 3 months, constantly contacting them with no reply, can no longer afford my dogs tablets due to the money owed. Google "Manypets financial statements" to see the multi million pound losses they are having year after year. Reviewed on: 12th December 2023
Edward Bassington's avatar
Edward Bassington

Price increased by 119.23%

1
Price increased by 119.23% this year. When looking at other good insurance companies it looks like even what I was paying before was over the odds so I don't know how they could justify the price increase. I have called and there is almost no movement so I will be insuring with someone else! Reviewed on: 8th December 2023
Kpepper's avatar
Kpepper

Conmen

1
Still haven't settled a claim from August. No reply to emails, can't get through on the phone, still haven't spoken to one employee. Avoid at all costs. Reviewed on: 14th November 2023
Kris Aikman's avatar
Kris Aikman

Would not consider any other company

5
My fur baby was euthanised 5 months ago following a short illness. Many Pets were there from day one and supported us throughout the whole ordeal and through the trauma of putting him to sleep. Nearly all the Claims were dealt with directly through the vet and specialist referral team. I cannot fault this company at all. I finally brought myself to claim for his passing only recently. I struggled with the on-line claim form. The form was easy enough, but I just couldn’t bring myself to fill in the info. So I rang them instead. I spoke to a lovely person called Hannah, who dealt with everything so easily. Payment was made within 48hrs. I’m not saying your claim will be dealt with so quickly. But this was my experience and I have to say I would not wish to deal with any other company ever again. The kindness, support and handling of my claim was superb. Reviewed on: 19th October 2023
adie haigh's avatar
adie haigh

Disgusting customer service

1
I've been waiting 4 months for my claim to be processed. Customer service is useless as is the website. They do not reply to emails and call take up to 30 minutes to get though....but they keep taking the monthly payments on time.....Avoid!!!! Reviewed on: 6th October 2023
Ian Jones 's avatar
Ian Jones

Appalling claims service

1
Over 10 weeks since our claim was submitted and it is still sitting with the handler - no response to emails or calls and no updates provided. Waiting for £1000 to be paid and getting very impatient, especially seeing that others have had claims paid the same day! Reviewed on: 30th September 2023
Emma's avatar
Emma

Poor customer service

1
I telephoned ( it took 20 minutes to answer) to ask for a printed copy of my policy and was told to e mail the SUPPORT section. This I did and after more than a dozen e mails got no reply at all. How rude! They totally ignored my requests. Still not resolved. If you are thinking of buying pet insurance please done come here, Chris Reviewed on: 29th September 2023
Chris Oneil's avatar
Chris Oneil

Absolutely awful company - do not believe the hype

1
Do not insurance your pets with this company. I signed up to them in February and it's the biggest mistake I ever made. They have been awful from day 1. it took them 10 weeks to pay my first claims. They upheld a complaint I made about the time scales, agreeing it was too long, and then have taken 4 weeks and counting to pay continuation two claims. No explanation, no request for additional info from me or my vet, a rude response with a load of nonsense that does not apply to me from customer services but still no actual payment or explanation. Hundreds of people are in the same boat with them. Appalling company. AVOID, AVOID, AVOID! Reviewed on: 12th September 2023
Alison Burrell's avatar
Alison Burrell

Vets asking for payment in advance

3
I will not be renewing with Manypets once our current term is over. Vets are currently asking for payment in advance as they are so slow at reimbursements. Our premiums have also gone up considerably in relation to the no claims that we have made. Reviewed on: 24th August 2023
KRZ's avatar
KRZ

Supurrrrrb

5
My foundling cat, previously in robust health, at age eleven developed diabetes. A number of related conditions, including dental and stomach infections, ensued and Many Pets (formerly 'Bought by Many") has paid up without quibble and rare delay. The customer service is excellent and they've rescued my rescue cat. Superb! Reviewed on: 24th August 2023
Marcia Saunders's avatar
Marcia Saunders

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