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ManyPets: Pet insurance reviews

Name: Pet insurance
Rating: 4.87 (13419 reviews)

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4.87

Based on 13,419 reviews, last reviewed 5th Mar 2026

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Has been straightforward so far and easy to use webs... Has been straightforward so far and easy to use website etc Reviewed on: 5th March 2026

Latest lowest rating:

1

Terrible company to deal with We took out pet insurance with this company last year. Our dog became ill without any pre-existing conditions, we followed the correct procedures, sub... Read more Reviewed on: 17th February 2026

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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

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ManyPets Pet insurance reviews (13419)

Disgusting customer service

I've been waiting 4 months for my claim to be processed. Customer service is useless as is the website. They do not reply to emails and call take up to 30 minutes to get though....but they keep taking the monthly payments on time.....Avoid!!!! Reviewed on: 6th October 2023

Appalling claims service

Over 10 weeks since our claim was submitted and it is still sitting with the handler - no response to emails or calls and no updates provided. Waiting for £1000 to be paid and getting very impatient, especially seeing that others have had claims paid the same day! Reviewed on: 30th September 2023

Poor customer service

I telephoned ( it took 20 minutes to answer) to ask for a printed copy of my policy and was told to e mail the SUPPORT section. This I did and after more than a dozen e mails got no reply at all. How rude! They totally ignored my requests. Still not resolved. If you are thinking of buying pet insurance please done come here, Chris Reviewed on: 29th September 2023

Absolutely awful company - do not believe the hype

Do not insurance your pets with this company. I signed up to them in February and it's the biggest mistake I ever made. They have been awful from day 1. it took them 10 weeks to pay my first claims. They upheld a complaint I made about the time scales, agreeing it was too long, and then have taken 4 weeks and counting to pay continuation two claims. No explanation, no request for additional info from me or my vet, a rude response with a load of nonsense that does not apply to me from customer services but still no actual payment or explanation. Hundreds of people are in the same boat with them. Appalling company. AVOID, AVOID, AVOID! Reviewed on: 12th September 2023

Vets asking for payment in advance

I will not be renewing with Manypets once our current term is over. Vets are currently asking for payment in advance as they are so slow at reimbursements. Our premiums have also gone up considerably in relation to the no claims that we have made. Reviewed on: 24th August 2023

Supurrrrrb

My foundling cat, previously in robust health, at age eleven developed diabetes. A number of related conditions, including dental and stomach infections, ensued and Many Pets (formerly 'Bought by Many") has paid up without quibble and rare delay. The customer service is excellent and they've rescued my rescue cat. Superb! Reviewed on: 24th August 2023

Good value and very efficient

Easy to get a quote and set up, most claims have been very easy to complete, good level of cover for a decent price Reviewed on: 23rd August 2023

Best Pet Insurance Overall by Far!

Many Pets has the most helpful customer service and easiest claim process I have ever found, the claims are settled quickly and any issues are followed up until conclusion, I wouldn't go anywhere else Reviewed on: 23rd August 2023

Really simple portal

Easy to use website, clear information and friendly customer service. Reviewed on: 23rd August 2023

Caring and fast to pay out

Had my dog insured with them for several years and unfortunately had to use them a number of times. They have always been compassionate and quick to process claims. Reviewed on: 23rd August 2023

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ManyPets: Pet insurance reviews

200% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review ManyPets: Pet insurance now

ManyPets Pet insurance reviews (13419)

Disgusting customer service

Appalling claims service

Poor customer service

Absolutely awful company - do not believe the hype

Vets asking for payment in advance

Supurrrrrb

Good value and very efficient

Best Pet Insurance Overall by Far!

Really simple portal

Caring and fast to pay out

Review ManyPets: Pet insurance now

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