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ManyPets: Pet insurance reviews

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4.87
Based on 13,419 reviews, last reviewed 5th Mar 2026
200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Has been straightforward so far and easy to use webs... Has been straightforward so far and easy to use website etc Reviewed on: 5th March 2026
Richard Stewart's avatar
Richard Stewart

Latest lowest rating:

1

Terrible company to deal with We took out pet insurance with this company last year. Our dog became ill without any pre-existing conditions, we followed the correct procedures, sub... Read more Reviewed on: 17th February 2026
Stuart Langford's avatar
Stuart Langford
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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

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ManyPets Pet insurance reviews (13419)

Reliable company providing good value insurance.

5
I have been with Many Pets almost since their inception. They provide good value insurance with extensive cover. There are a good range of policies with many excess options. Claiming is easy with no forms to fill, & every claim has been paid in full. Customer service is good with helpful & friendly staff & it's easy to contact them. My only issue with them is the length of time they take to pay the claim. Sometimes claims have been paid within a week but mostly it has taken up to 6 weeks. However, having peace of mind knowing a claim will be paid in full is worth the wait. I always recommend them to friends. Reviewed on: 23rd August 2023
Lyn's avatar
Lyn

There for your pet

5
Wonderful company when I had a hiccup in my finances they kept the policy going so my pets were protected. They then gave me a payment holiday so I could get myself straight. This took a big worry off my shoulders. Reviewed on: 23rd August 2023
Maureen Baker's avatar
Maureen Baker

Outstanding service

5
Unfortunately one of my cats developed severe allergies and has to have treatment every month for which I claim online. Often the claim is paid and the money hits my bank even before it has been debited! The settlement is always very quick. Fast, fuss free and hassle free service and I have recommended them to family and friends. Reviewed on: 22nd August 2023
Nicki Lang's avatar
Nicki Lang

Easy to apply online.

5
Very fair price, easy to use online forms, they deal directly with the vet when you need them to do so, excellent customer service, regular updates. Reviewed on: 22nd August 2023
David Johnson's avatar
David Johnson

Compassionate and kind

5
Many pets were so kind and compassionate to us when we lost out dog previously, they sorted things hassle free while we grieved. Due to this we picked them again to insure our new pet and they have been great again. Reviewed on: 22nd August 2023
Xxx's avatar
Xxx

Very disappointing (and expensive) pet insurance

1
My pet's insurance has doubled every year, despite not having any claims for two years, and is now over £80 a month. Bought By Many (as Many Pets used to be) claimed to make pet insurance fair for everyone. Many Pets is a completely different product from the one I bought. Getting locked in to pet insurance (due to "previous conditions" not being accepted with a new insurer) is a serious problem for owners and pets alike. This company seems only interested in profit, not pets. Reviewed on: 22nd August 2023
JMR 's avatar
JMR

Excellent customer service

5
I did extensive research on per insurance and this was the best value for money without compromising on cover Reviewed on: 22nd August 2023
DC's avatar
DC

Avoid at all costs! Disgusting company.

1
Many pets have had my claim over a month and have not bothered to respond to a single email I have sent chasing them for an update and for them to make payment. Because of these unnecessary delays, and often deliberately spiteful slow replies, I have been forced to survive off of donated parcels from food banks, plus I have missed my rent payment and am now facing eviction. This company have quite literally destroyed my life in under a month because they simply can’t be bothered to respond to there loyal customers who pay hundreds of £ a month in insurance fees, but receive a disgusting vile level of service. I have raised a formal complaint against many pets with both their support team and the financial ombudsman service to see if I can FINALLY get a solution, or the urgent payment I required (or required weeks ago before they turned my whole world upside down)… AND THEY STILL CANNOT BE BOTHERED TO REPLY!! Honestly this company just goes from bad to worse. They have left me in tears on quite literally dozens of occasions, and as I previously mentioned due to their shockingly slow response times I have lost my home, and am now quite literally starving trying to survive off of food donation. Reviewed on: 9th August 2023
Dev's avatar
Dev

Shambles

1
Every year I have tolerated the high increases and now still waiting for my claim to be paid. I am sure they will wiggle out Reviewed on: 7th August 2023
Tess's avatar
Tess

AVOID, AVOID, AVOID

1
Utterly appalling. My claim has still not been paid after 10 weeks. Never dealt with an insurance company like it. It’s totally pointless having a policy. Whatever you do, don’t get their insurance if you have a rescue animal. Utterly buzzard experience. I’m disgusted. They ignore emails, don’t follow their own procedures, ignore complaints. All in all they act like a scam company and don’t even deserve the 1 star I am forced to give them. My vet tells me they have clients that have been waiting since last summer for their claims to be paid. AVOID, AVOID, AVOID Reviewed on: 26th July 2023
Alison Burrell's avatar
Alison Burrell

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