Write a review

Go to business site

ManyPets: Pet insurance reviews

Name: Pet insurance
Rating: 4.87 (13422 reviews)

View other ManyPets products

4.87

Based on 13,422 reviews, last reviewed 16th Apr 2026

400% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

Overall, I have had an excellent experience with the... Overall, I have had an excellent experience with them and have had every claim honoured. However, they are more expensive than their competitors and w... Read more Reviewed on: 16th April 2026

Latest lowest rating:

1

asked an adviser about an issue on my policy and was... asked an adviser about an issue on my policy and was scheduled in for a callback which never happened.i left to see how long it would take them to cal... Read more Reviewed on: 12th April 2026

Read all reviews Write a review

About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

Review ManyPets: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

ManyPets Pet insurance reviews (13422)

Excellent customer service

I did extensive research on per insurance and this was the best value for money without compromising on cover Reviewed on: 22nd August 2023

Avoid at all costs! Disgusting company.

Many pets have had my claim over a month and have not bothered to respond to a single email I have sent chasing them for an update and for them to make payment. Because of these unnecessary delays, and often deliberately spiteful slow replies, I have been forced to survive off of donated parcels from food banks, plus I have missed my rent payment and am now facing eviction. This company have quite literally destroyed my life in under a month because they simply can’t be bothered to respond to there loyal customers who pay hundreds of £ a month in insurance fees, but receive a disgusting vile level of service. I have raised a formal complaint against many pets with both their support team and the financial ombudsman service to see if I can FINALLY get a solution, or the urgent payment I required (or required weeks ago before they turned my whole world upside down)… AND THEY STILL CANNOT BE BOTHERED TO REPLY!! Honestly this company just goes from bad to worse. They have left me in tears on quite literally dozens of occasions, and as I previously mentioned due to their shockingly slow response times I have lost my home, and am now quite literally starving trying to survive off of food donation. Reviewed on: 9th August 2023

Shambles

Every year I have tolerated the high increases and now still waiting for my claim to be paid. I am sure they will wiggle out Reviewed on: 7th August 2023

AVOID, AVOID, AVOID

Utterly appalling. My claim has still not been paid after 10 weeks. Never dealt with an insurance company like it. It’s totally pointless having a policy. Whatever you do, don’t get their insurance if you have a rescue animal. Utterly buzzard experience. I’m disgusted. They ignore emails, don’t follow their own procedures, ignore complaints. All in all they act like a scam company and don’t even deserve the 1 star I am forced to give them. My vet tells me they have clients that have been waiting since last summer for their claims to be paid. AVOID, AVOID, AVOID Reviewed on: 26th July 2023

Extremely slow at reaching a resolution to claims

I submitted a small claim at the beginning of June and by the end of July I have still heard nothing from Many Pets, despite several attempts at chasing. Even trying to talk to someone on the phone has proved extremely challenging and it can take over 30 mins for the phone to be answered. Their website is slick and their emails are helpful, but that looks to be cover for a badly run company. Extremely disappointed. Reviewed on: 24th July 2023

Fabulous product

Nearly completed the second year of cover with Many Pets. I have made a total of three claims, one for a broken hind leg, and all have been dealt with in a positive and business like manner. I cannot fault this company and will certainly want to renew with them later this year. Very good value for money and excellent level of cover. Reviewed on: 14th July 2023

Take forever to pay

Have made many claims, most of which have taken almost 3 months from claim date to payment. If you lodge a complaint, the complaint process takes up to 8 weeks. Incompetent admin, untrained staff querying non relevant issues. Emails sent to wrong vets, no replies to any questions raised to them. Long queue to get through on phone. Managers pass your query back to the admin you complained about. You go round in circles, get no where and end up dizzy! Reviewed on: 7th July 2023

First Class Cover

Have almost completed two years with cover for our two year old Border Terrier. The level of cover is outstanding and the terms and conditions very favourable to the customer. I have had need to claim on a few occasions and the claims are dealt with swiftly and efficiently. The price of the premiums is very fair and offers excellent value for money. I just hope Many Pets continues to offer such good value for money in these tough financial times. This is the best pet insurance I have had in over 17 years of covering our dogs. Brilliant Reviewed on: 1st June 2023

very slippery

I took this insurance for my 4 dogs and its costs £110 a month I took my GSD to the vet she had strained her groin but the vet said he could end examen her as she was too giddy but on her records hip dysplasia prescribed anti-inflammatory meds after taking my dog back saying it isn't getting any better but getting the same medicine then the vet says they would have to xray to find out what's wrong so i use all months pension to pay them £600 as insurance wouldn't pay before and vets said they wanted cash before they would do the xrays so after the xrays the vet seid worse case of hip displasa he had ever seen and only thing he could do is steroid injections £170 this month and insurance tured claim down but paid out last month same thing and took £69 access first would touch the manypets aka bourgtbymeny no wonder they rebranded iv reported bthem rubbish. Reviewed on: 6th April 2023

AVOID

I made a claim.on the 10th January. Still no money. They lied about contacting my vet (they hadn't) and have ignored emails, don't answer the phone. It's dreadful. I honestly don't know how they are getting awards...clearly those doing the awards don't read the reviews and have never insured a pet with them. Reviewed on: 30th March 2023

Review ManyPets: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Pet Insurance
from Co-op Insurance 1.20 from 38 reviews
Pet Insurance
from Petgevity 4.52 from 274 reviews
Pet Insurance
from InsureandGo 0.00 from 0 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

ManyPets: Pet insurance reviews

400% increase in 5 star reviews

50% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review ManyPets: Pet insurance now

ManyPets Pet insurance reviews (13422)

Excellent customer service

Avoid at all costs! Disgusting company.

Shambles

AVOID, AVOID, AVOID

Extremely slow at reaching a resolution to claims

Fabulous product

Take forever to pay

First Class Cover

very slippery

AVOID

Review ManyPets: Pet insurance now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024