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ManyPets: Pet insurance reviews

Name: Pet insurance
Rating: 4.87 (13420 reviews)

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4.87

Based on 13,420 reviews, last reviewed 12th Mar 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

great customer service The customer service team are friendly and have always been willing to answer any questions I have had. I needs to make a claim for my pet and they we... Read more Reviewed on: 12th March 2026

Latest lowest rating:

1

Terrible company to deal with We took out pet insurance with this company last year. Our dog became ill without any pre-existing conditions, we followed the correct procedures, sub... Read more Reviewed on: 17th February 2026

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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

ManyPets Pet insurance reviews (13420)

Review of the ManyPets, Pet insurance:

Easy to use, quick to pay out

We took up Bought By Many insurance after it being recommended repeatedly by others and they were right to do so as it is easy to set up, easy to use and claim and quick to pay out when our puppy had a foreign body in it's throat. Reviewed on: 16th September 2020

Avoid. Will not pay out large claims

I have been paying manypets between 150 and 180 and month for 5 years. I thought I would pay for a high quality insurer to get the best service, how wrong I was. I could have picked the lowest priced insurer and got the same rubbish service. In April I had a scan for my dogs limp. I raised a claim for the scan and waited for manypets to pay back to me. In the months that followed. My dog was diagnosed with cancer, lived out his final months, died and his ashes returned to me in a box. STILL manypets have not processed his initial claim. They are doing everything they can to avoid paying out, dragging their feet at every possible step. I realise now that I wasted that money and could have just used the cheaper insurers and got the same results. Reviewed on: 5th June 2024

Tokk £160 from our bank after the policy was cancelled!

We decided to cancel our policy with Many pets as the renewal quote was 100% higher than previous year! We already have conditions which are excluded, so the amounts we claim have been very minimal. £160 per month for a cocker spaniel is ridiculous! Anyway, I cancelled the policy online, but surprise surprise the robbing company MANY PETS have decided to take £160 from our bank account today, AFTER THE POLICY WAS CANCELLED!!!! I rang them and apparently it is going to take 10 days for us to get the money back! Seriously!!! This is causing us not being able to make our direct debit payments or buy petrol now!!! Total daylight robbery!! I have filed a complaint and will be taking this to financial ombudsman! AVOID this company at all cost! You will end up penniless! There was no apology or empathy! Total joke of a company! Reviewed on: 8th May 2024

Their customer service and claims process is excellent.

Their customer service and claims process is excellent. However, their recent price increases have been ridiculously high. Reviewed on: 2nd April 2024

Good at first but if you claim the price of your pre...

Good at first but if you claim the price of your premium will rocket up, mine tripled in a year! The company is losing a lot of money and this is being forced onto customers. Its a nightmare to contact anyone and you cant change your payments date. Stay well clear! Reviewed on: 6th February 2024

Watch out for deductions for a £25 admin fee and £1...

Watch out for deductions for a £25 admin fee and £1 blood bank deduction on top of the excess you have to pay. Couldn't see anywhere in the policy that makes customers aware that you'll have these deducted from any claim you make. Reviewed on: 31st January 2024

Not paying out claims fast enough

I am a disabled pensioner and put in a claim for my pet a month ago, in fact there are four claims. My pet needs more urgent treatment and I can't pay for this until Many Pets have reimbursed me. What are we supposed to do, surrender our pets to a rescue as we can't afford to have further treatment? This is disgusting, we pay our insurance every month and this is how they treat their customers! Reviewed on: 29th January 2024

Avoid at all costs!

Hi there. I’m a very unhappy customer, who has used your service since it was bought by many. I have spent 10 years insuring my two Great Danes with you. Having just lost one beloved dog I am appalled at your exclusions at end of life care and the fundamental cover which you claim to offer. This is a warning to all people that use this company. Read the small print. They do not cover what you think. Avoid this company. Shocking. We are heartbroken at our loss and disappointed and disgusted that the company we trusted has let us down at this time. Our premium went from £200 per month, to £600 per month. Cover reduced as our beautiful dogs aged….we are appalled. You should be aware. Reviewed on: 22nd January 2024

THIS COMPANY IS IN FINANCIAL TROUBLE

I have a recurring claim payment with them for my dogs heart medication that has now not been paid for 3 months, constantly contacting them with no reply, can no longer afford my dogs tablets due to the money owed. Google "Manypets financial statements" to see the multi million pound losses they are having year after year. Reviewed on: 12th December 2023

Price increased by 119.23%

Price increased by 119.23% this year. When looking at other good insurance companies it looks like even what I was paying before was over the odds so I don't know how they could justify the price increase. I have called and there is almost no movement so I will be insuring with someone else! Reviewed on: 8th December 2023

Conmen

Still haven't settled a claim from August. No reply to emails, can't get through on the phone, still haven't spoken to one employee. Avoid at all costs. Reviewed on: 14th November 2023

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