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ManyPets: Pet insurance reviews

Name: Pet insurance
Rating: 4.9 (13416 reviews)

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4.87

Based on 13,416 reviews, last reviewed 22nd Dec 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Fantastic company Fantastic company, very reasonable price, and have been so easy to deal with whenever we have needed to claim. Access to video vets has been exception... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Takes an absolute age for ManyPets to credit 'Moneyb... Takes an absolute age for ManyPets to credit 'Moneyback', each year it becomes longer and longer. Depending on who you speak with, there is little con... Read more Reviewed on: 22nd December 2025

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About this product

With a ManyPets pet insurance policy, you can get cover for dogs and cats.

ManyPets charge just one excess per policy, not per condition. If you don’t need to claim, there’s an option to get 20% of your premium back. Get advice from a UK-registered vet on your phone, day or night at no extra cost.

ManyPets Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used ManyPets before, you can also leave a review and share your experience.

ManyPets Pet insurance reviews (13416)

Review of the ManyPets, Pet insurance:

THEY HAVE NO FUNDS TO PAY FOR CLAIMS

This review is based on my experience with Manypets being unable to pay my claim in the region of £3,000 approximately 4 months since submission. They have not contested or disputed the claim, so based on the information below, it appears that THEY HAVE NO FUNDS TO PAY FOR CLAIMS and they are probably waiting to collect cash from premiums so that they can pay claims. I am currently in a Formal Complaint process, yet Manypets appears to be under severe financial pressure and overall financial difficulties, as initially reported by the Insurance Post (postonline.co.uk) in a 2023 extract: "Things are looking fairly bleak in the UK as well for the insurer, as its loss ratios appear to be a sore subject. For the year ending 31 March 2022, Many Pets' loss before tax stood at £31.9m, compared with a loss of £22.3m in 2021." Furthermore, Manypets' latest Report & Accounts in the Companies House indicate matters have severely deteriorated further in 2023, with a larger LOSS of approximately £43 MILLION and NEGATIVE EQUITY of approximately £26 MILLION. I suspect they may become INSOLVENT relatively soon, unless the situation changes drastically. Finally, they do NOT pay vets directly - please ignore what their website says - and, based on other reviews, most vet practices will not deal with them due to non-payment. As a matter of fact, they do NOT pay anyone at all (customers or vets) according to my experience. If you buy a policy from Manypets, do NOT expect them to pay your claims unless you file a formal complaint (8 WEEKS), followed by the Financial Ombudsman (3 MONTHS), and then possibly followed by a court process (3-6 MONTHS), assuming they have not gone BUST in the meantime..... Reviewed on: 1st November 2024

Very Happy with Many Pets

Many Pets was very quick at paying for my vet bill and it was extremely easy. Virtual Vet help was excellent and reassuring and was easy to arrange. Reviewed on: 16th October 2024

Speedy with claims

We had to claim for vet services last year, and the claim process was very straight forward and they were prompt and paying out, less the excess. Reviewed on: 16th October 2024

Good but not needed to claim and they aren't cheap b...

Good but not needed to claim and they aren't cheap but comparable to others. Reviewed on: 16th October 2024

Very good information.

Very good information.and highly recommended by my daughter Reviewed on: 16th October 2024

A valuable and reliable cover

I haven't yet had to claim but they're a good and reliable service with lots to offer Reviewed on: 16th October 2024

Easy to setup and queries answered swiftly

Easy to setup and queries answered swiftly Reviewed on: 15th October 2024

When I needed the medical assistance for our Pets, t...

When I needed the medical assistance for our Pets, the service I received was great and everything worked very well. Reviewed on: 15th October 2024

Great service.

Great service. Great perks and good value for money. Reviewed on: 15th October 2024

Quick Payout

I have made one claim with Many Pets and they paid out within a few days. I am currently waiting on another claim so am hoping it will be resolved quickly as well. Reviewed on: 15th October 2024

Very good service always kept informed

Very good service always kept informed Reviewed on: 15th October 2024

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