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Marsden Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (116 reviews)

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4.67

Based on 116 reviews, last reviewed 13th Jun 2025

85% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

10%

Latest highest rating:

5

Prompt and efficient service. Prompt and efficient service. Competitive rates. Reviewed on: 3rd June 2025

Latest lowest rating:

1

Final stages of taking a holiday let mortgage with Marsden BS - most frustrating and laborious re-mortgage ever! Started the (should have been) straight forward re-mortgage four months ago. It's a very ordinary terraced house in a decent area worth £400k borr... Read more Reviewed on: 21st November 2023

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About this product

Marsden Building Society Mortgages reviews (116)

Review of the Marsden Building Society, Mortgages:

Straightforward and efficient

Faultless convenient process to arrange new mortgage. Helpful staff, timely reply to emails. Reviewed on: 16th March 2023

Marsden mortgage experience: Stress free

Marsden are professional and made the mortgage process stress free. Knew where we were every step of the way. An excellent experience. Reviewed on: 22nd September 2024

Daniel Morley the underwriter has been first class.

Daniel Morley the underwriter has been first class. flexible, excellent communication, and ability to move quickly for this urgent case. Reviewed on: 2nd September 2024

My experience dealing with Marsden was absolutely ou...

My experience dealing with Marsden was absolutely outstanding and super efficient. Reviewed on: 8th August 2024

Great staff

Sahdiya our mortgage advisor was so helpful and kept us informed as we moved through the process. We were passed on to Emily and again we were dealt with politeness etc. Reviewed on: 30th May 2024

Until now I hadn't even heard of Marsden BS.

Until now I hadn't even heard of Marsden BS. My Financial Advisor had previously used Marsden and suggested we look at their products. Our situation is quite unique as we are both in our 60's and needed an interest only re-mortgage. All the team at Marsden have been so polite, professional and very prompt with all correspondence. Reviewed on: 17th May 2024

Overall satisfactory but communication was poor / li...

Overall satisfactory but communication was poor / limited, the adviser portal is very limited and kept timing out which is frustrating Reviewed on: 16th April 2024

Excellent prompt communications, very professional b...

Excellent prompt communications, very professional but friendly and helpful Reviewed on: 8th April 2024

Marsden Building Society

Friendly and professional Branch staff. Reviewed on: 14th March 2024

Great customer support, easy to understand where we...

Great customer support, easy to understand where we are and plan for the future. The staff are always very friendly and welcoming in our lovely local branch (and nice to actually have a physical branch to attend!) Reviewed on: 14th March 2024

Brilliant customer service

Excellent customer service and it was refreshing being able to speak to knowledgeable, helpful staff promptly over the telephone. They were very courteous and put you at ease about queries and concerns. Reviewed on: 1st March 2024

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