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Marshmallow: Car insurance reviews

Name: Car insurance
Rating: 1.77 (353 reviews)

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1.59

Based on 353 reviews, last reviewed 9th Feb 2026

No new 5 star reviews

in the past 90 days

225% increase in 1 star reviews

in the past 90 days

17%

79%

Latest highest rating:

5

Outstanding support and excellent service I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and ... Read more Reviewed on: 10th December 2025

Latest lowest rating:

1

They toss you around from one team to another with n... They toss you around from one team to another with no updates. No courtesy to contact you about an update. Listen just AVOID AVOID AVOID! SAVE YOURSEL... Read more Reviewed on: 9th February 2026

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About this product

Marshmallow provide car and van insurance policies.

With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including breakdown cover, legal protection, excess protection and Europe roaming.

Marshmallow car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marshmallow before, you can also leave a review and share your experience.

Marshmallow Car insurance reviews (353)

Review of the Marshmallow, Car insurance:

AVOID AT ALL COST

I had to change my insurance as my previous one was canceled and their price was the lowest on GoCompare so stupidly I went for it. They asked me for proof of why my insurance was canceled and details and I sent everything within a day. They gave me 7 days to reply. They responded 4 days later. Canceled my insurance, gave me until midnight to find another insurer when they canceled at 18:20. No phone lines. No one responded on chat. No communication . 130£ cancelation fee. And they accused me of fraud when I sent them all the necessary documents and completed the information fairly. They are scammers avoid them Reviewed on: 19th November 2024

Auto renewing and refunding partially after a long time

They auto renewed my insurance and would not provide me a contact number to call and cancel. They didnt send me any postal correspondance to inform me. They took out over 1000£ as premium from my bank account. Only chat facility available to corresspond which is slow. I cancelled the insurance over chat immediately (within cooling off period) but they still charged me £30 admin fee. They also gave me a huge bill for 2 days' insurance they charged pro-rata. Raised a complaint and they took months to respond. They didnt do anything. They took a long time refunding the money as well and still charged Admin fee (even though I was withing 7 day cooling off period). Thieves. Stay away from them Reviewed on: 14th August 2024

Very poor customer service they charge me for renewa...

Very poor customer service they charge me for renewal which I didn't Guys becarefull they r scam I don't recommend all Reviewed on: 5th August 2024

It is a scam

No costumer service. You can’t contact them in any way. You can’t change or cancel your policy. They don’t give you any support. It is just a scam. I have been for 6 days waiting for them to answer me in their chat and nothing I have sent a complaint email and also nothing. Reviewed on: 2nd August 2024

Is very bad customer service I provided my proof of...

Is very bad customer service I provided my proof of address and they cancelled my policy with out any riesen and there is no one available to speak or explain my situation Reviewed on: 31st July 2024

Very bad experience dont go to this company

Very bad experience dont go to this company Reviewed on: 29th July 2024

Totally unresponsive customer support. Avoid.

No way to contact them except their automated online chat. If you need something not covered by autobot then if says it's sending you to customer support. Been waiting 3 days for a response. All I get is automatic 'sorry for delay' message every few hours and at close of business. Hope I never have to make a claim. Cannot recommend this company even though they were competitive on price when I first signed up. Reviewed on: 27th July 2024

Terrible Experience - Avoid at All Costs!

I had an absolutely dreadful experience with Marshmallow. This company will cheat you out of your money without any hesitation. From the very beginning, the service was terrible. They lured me in with seemingly competitive rates, but once I signed up, everything went downhill. The customer service was unresponsive and unhelpful, making the whole process a nightmare. I felt completely unsupported and scammed. If you value your time, money, and peace of mind, steer clear of Marshmallow. This company is a complete rip-off and should be avoided at all costs! Reviewed on: 26th July 2024

Customer service terrible.

Customer service terrible. Cannot speak to anyone and I have been waiting for 3 days to get a response to their ‘chat’ and still nothing. Emails are unanswered. Reviewed on: 18th July 2024

Don’t go in this company they are make fool please t...

Don’t go in this company they are make fool please try another company it’s very good my personal experience Reviewed on: 17th July 2024

Please avoid even if cheaper - horrendous experience

Thank you Marshmallow for the stress and for demonstrating that you have as much backbone and substance as the sweet you are named after. As a family that have worked in online companies this past decade, being online, a start-up and automated is not an excuse for being awful. If I were you I would be ashamed and embarrassed by how you have treated us as customers and looking through the various other comments around we are not alone in this experience. Please everyone avoid Marshmallow at all cost, they are not even good value unless you are expats returning. I have never been left feeling so wronged by a company in all my years. I could write an essay on our experience, my attempts to engage proactively with Marshmallow and the horrific way my family have been treated following being the victim to a road accident, but no one will have the time to read it, nor will most people believe it. I have left a full breakdown on Trustpilot for anyone interested in the details. Important thing is, please do not make the same mistake as us and do avoid this company Reviewed on: 12th July 2024

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