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Melton Building Society: Mortgages reviews

View other Melton Building Society products
4.59
Based on 297 reviews, last reviewed 19th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
81%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
1%
See only 1 star reviews
6%

Latest highest rating:

5

Truely customer centric and want to help Truely customer centric and want to help Reviewed on: 19th February 2026
Mike 's avatar
Mike

Latest lowest rating:

2

In 5 years of having a mortgage with The Melton have... In 5 years of having a mortgage with The Melton have never been able to call heir customer service line and actually speak to someone directly. You h... Read more Reviewed on: 6th December 2024
Craig W's avatar
Craig W
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About this product

Melton Building Society compare thousands of mortgages from over 90 different lenders.

You can apply for a range of mortgages through Melton Building Society including buy to let, retirement, shared ownership, self-build and renovation and first-time buyer.

Melton Building Society mortgage reviews help you find out what it’s like to be a customer. If you’ve used Melton Building Society before, you can also leave a review and share your experience.

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Melton Building Society Mortgages reviews (297)

Melton Building Society Branch Review

5
Telephone answering could be better for mortgages. Reviewed on: 13th February 2023
Verified Member's avatar
Verified Member

New mortgage

5
Quick response. Happy friendly highly recommend and will use again going forward. Reviewed on: 10th February 2023
C hawes's avatar
C hawes
Reply from Melton Building Society Great to hear, thank you for your feedback! Response date: 13th February 2023
Melton Building Society's avatar
Melton Building Society

Very helpful and responsive communication

5
Lisa Poyzer was really very helpful. I appreciated her swift and succinct resolution of my issue. Reviewed on: 1st February 2023
Lauren's avatar
Lauren
Reply from Melton Building Society Brilliant to hear! Thanks Lauren. Response date: 2nd February 2023
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Melton Building Society

Melton Building Society Branch Review

5
Easy to speak to on the telephone. Reviewed on: 30th January 2023
Verified Member's avatar
Verified Member

Fantastic customer service

5
Lisa P was extremely helpful, informative and responsive. Outstanding customer service and a credit to Melton Building Society! Reviewed on: 21st January 2023
Paul Downing's avatar
Paul Downing
Reply from Melton Building Society Thank you for your feedback Paul! Response date: 23rd January 2023
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Melton Building Society

Charles Lewis

5
In the early part of dealing with the Melton, i found communication difficult, as soon i was dealing directly with Charles a different story. A total breath of fresh air and a credit to the Melton. Reviewed on: 17th January 2023
Tracey's avatar
Tracey
Reply from Melton Building Society Thank you Tracey. We appreciate your feedback! Response date: 23rd January 2023
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Melton Building Society

Additional Borrowing Application

5
Our mortgage was coming to an end but we decided to borrow again against our main home to help buy a second home nearer to our family. Our first port of call was the Melton and they have been very helpful and supportive. Particular thanks to Angie Evans for going through the process so thoroughly and helpfully with us. Reviewed on: 5th January 2023
Mike Ayres's avatar
Mike Ayres
Reply from Melton Building Society This is great to hear, thanks Mike. Response date: 6th January 2023
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Melton Building Society

Melton Building Society Branch Review

1
Poor customer service, no fax, never check the posts, all staff working from home. Reviewed on: 4th January 2023
Verified Member's avatar
Verified Member

Melton Building Society Branch Review

5
Brillinat interest rate for life. Excellent communication when rates rose. Able to vote for executives. Reviewed on: 19th December 2022
Verified Member's avatar
Verified Member

New property mortgage

5
Great help from Angie, lots of time spent and helpful as always Reviewed on: 19th December 2022
Ryan's avatar
Ryan
Reply from Melton Building Society This is fantastic to hear, thanks Ryan. Response date: 20th December 2022
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Melton Building Society

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