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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.86

Based on 10,570 reviews, last reviewed 27th May 2025

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

Brilliant bank with excellent customer service.

I use Metro for all my day to day banking. They have great customer service and an awesome app. Reviewed on: 21st December 2017

The only bank that shows it values the individual

What I've always loved about Metro is they have looked at the most inconvenient elements of standard banking practice that all the other banks have done forever and moved the inconvenience to themselves, away from the customer. The best examples are: - A coin machine to count up all your loose change for you, they don't ask you to count up every single denomination of coin separately and bag them up individually. - Open late in the evenings as well as saturdays and sundays - printing of replacement card in store - none of this wait 3 to 5 working days nonsense. And on top of this, the staff are just so friendly, welcoming and show that they value you. They are clearly well looked after and it flows downwards into how they look after their customers. A fantastic breath of fresh air. Reviewed on: 21st December 2017

Banking as it was intended to be

Excellent service, responsive and customer oriented. Reviewed on: 13th December 2017

First class customer service

Metrobank provide the best customer service with no nonsense talk. They deliver on their promises. They do what they say on the tin which is banking. They do not try to upsell products. It is always a pleasure to walk into one of their branches. Reviewed on: 9th December 2017

AMAZING BANK!

Metro Bank offers a current account which is so east to use, debit cards printed in branch, free payments in Europe and the best customer service! Reviewed on: 6th December 2017

Metro Bank is the best bank in the UK

Every encounter with Metro Bank has bee super positive Reviewed on: 5th December 2017

trendy new bank with good online features.

joined about two years ago when it first formed. Could do with more branches, my nearest is Cambridge which is not easy to get to from rural Norfolk. Reviewed on: 3rd December 2017

Excellent customer service

I've always had a brilliant experience at metro, from the moment you enter till you leave it's all about customer service Reviewed on: 29th November 2017

Amazing account

Best Customer Service ever, card printed instantly and free transactions in Europe!!! Reviewed on: 24th November 2017

Best service, best products

All the products are so transaparent there are no hidden fees or anything customer service is always amazing. Convienience is amazing as well so happy. Reviewed on: 23rd November 2017

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