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Metro Bank: Current account reviews

Name: Current account
Rating: 4.8 (10577 reviews)

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4.80

Based on 10,577 reviews, last reviewed 10th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10577)

Customer priority

Metro bank focus on customers and what the customer wants rather then what the bank wants. Reviewed on: 8th January 2018

Saved lots while using my card in europe

No commission charged on foreign transactions, so for a regular traveller to Europe this card is brilliant Reviewed on: 7th January 2018

Friendly and user-friendly

Experienced friendly customer service and hassle free new account set up Reviewed on: 6th January 2018

Wicked Bank

Customer service in branch is fantastic Reviewed on: 25th December 2017

Wicked bank

Metro Bank is the best bank in UK. They are forward thinking and always try to keep up with the latest trends. Reviewed on: 25th December 2017

Amazing

Always friendly and helpful, Open 7 days a week, love to take my dog with me as they make such a fuss of him. Also love the British call centres available 24 hours a day. Reviewed on: 22nd December 2017

Great Stores & Real People

Fantastic service from real people who want to help you and your family. Reviewed on: 21st December 2017

Brilliant bank with excellent customer service.

I use Metro for all my day to day banking. They have great customer service and an awesome app. Reviewed on: 21st December 2017

The only bank that shows it values the individual

What I've always loved about Metro is they have looked at the most inconvenient elements of standard banking practice that all the other banks have done forever and moved the inconvenience to themselves, away from the customer. The best examples are: - A coin machine to count up all your loose change for you, they don't ask you to count up every single denomination of coin separately and bag them up individually. - Open late in the evenings as well as saturdays and sundays - printing of replacement card in store - none of this wait 3 to 5 working days nonsense. And on top of this, the staff are just so friendly, welcoming and show that they value you. They are clearly well looked after and it flows downwards into how they look after their customers. A fantastic breath of fresh air. Reviewed on: 21st December 2017

Banking as it was intended to be

Excellent service, responsive and customer oriented. Reviewed on: 13th December 2017

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