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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

Patiency

No matter what is the problem,or how long it takes to put over your problems. Always helpful,they explanations very easy to understand. Reviewed on: 3rd April 2023

Very good services

Very good services, customer service available anytime. Reviewed on: 3rd April 2023

I think this bank is better

It's much better then any other bank on the High Street because its the only one open on Sunday no other bank does this and its open longer as well which helps out if I get held up in traffic or any reason This bank deserves to win its out standing and ticks alot more boxes then any other bank Reviewed on: 3rd April 2023

10 year user of metro bank

I feel metro bank has always made an active effort of making sure their customers are satisfied. I have fond memories of them inspiring young me to save money by gifting mini presents and if I put a pound in every month , the fifth month they would match it with £5! Their interest rates are excellent and the staff are extremely helpful! Reviewed on: 3rd April 2023

Efficient and speedy service

Always have great experience with metro bank speedy and efficient service Reviewed on: 3rd April 2023

Convenient

Access to branch for face to face assistance 7 days a week. The App is great, easy to use which is great for me as I'm not tech savy. Customer services always helpful, even talked me through the process of regaining Access when I'd locked myself out of my online account. My card was swallowed when I used incorrect Pin, simple phone call had a new one in 24hrs. A fantastic bank . I recommend 100%. Reviewed on: 3rd April 2023

Good services

Lovely and helpful staff members Reviewed on: 3rd April 2023

New customer

I opened a new account. It was quick, detailed I was well informed and everything was done in such a professional manner. The person qho dealt with me was absolutely lovely and knowledgeable about the services on offer. I've already told friends and family about them. Reviewed on: 3rd April 2023

Very Good

Fantastic and amazing services.All staff is very friendly and cooperative. Very easy banking. Reviewed on: 3rd April 2023

Best bank

Metro bank has my vote in all departments, can not be faulted Reviewed on: 3rd April 2023

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