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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

Always helpful

I have always been helped and advised in a professional way possible. Reviewed on: 3rd April 2023

Best bank

Quick, convenient, covers all needs at all times 7days a week Reviewed on: 3rd April 2023

Highly recommend

Always happy to help and take time explaining things if not quite understood! X Reviewed on: 3rd April 2023

Amazing

Quality banking, easy and understanding all along any problems sorted instantly with no problems. Customer service is exceptional. Reviewed on: 3rd April 2023

Friendly staff and easy access

I have always found the staff at my local branch to be helpful. Waiting times are short and they are child friendly which I feel encourages my children to start saving. Reviewed on: 3rd April 2023

Everything you need

Started a savings account for my daughter.. Then onto a young person account.. Now a full account. Process was so quick so easy I didn't have to do hardly anything.. They go above and beyond to help you.. Made my life easier.. Excellent service Reviewed on: 3rd April 2023

Amazing customer service

The staff were very helpful over the phone and managed to resolve my query. Reviewed on: 3rd April 2023

Easy to open, easy to run

Great from opening account and easily managed Reviewed on: 3rd April 2023

Just Amazing service and support !

The thing I love about Metro is they are committed to the high street and want to be a walk in bank whilst also being committed to online banking, such a refreshing attitude that our traditional British banking system should be in awe of. I found opening an account easy and straightforward (including business banking). As a result I have recommended them to many friends and family who I know have opened accounts with them since. Keep up the great work Metro, the high street banking sector is there for the taking as branches close so please keep expanding. Reviewed on: 3rd April 2023

Excellent Banking Services

Being new in UK i find it difficult in process with different banks, When I visited Metro Bank their customer service is so excellent they took care of everything with and explained about documentations which al was very easy I switched my accounts to this bank, have been since 3 months happy with their service. Reviewed on: 3rd April 2023

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