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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Review

Amazing experience great customer service all around a good bank and never had one problem but if I did they would sort it straight away Reviewed on: 3rd April 2023

Quick service

I was very surprised when I lost my card that I was able to renew it and get the card on the same day Reviewed on: 3rd April 2023

Fast and easy

Very fast and easy to open and manage account Reviewed on: 3rd April 2023

Great banking service

With late opening hours everyday of the week it’s great to be able to go into the branch when I need to and also be able to help my kids with their accounts when working full time. A rare presence on the high street, just need one in Newcastle so my daughter can access whilst at Uni. Reviewed on: 3rd April 2023

Excellent hours

Opening hours are brilliant as is online banking. If, unusually, I need to ring it is easy to speak to an advisor without having to listen to countless messages. Reviewed on: 3rd April 2023

Easy and reliable

I’ve never had a problem with metro bank! Always available when I’ve needed support and very easy to used. Preventing stressful transactions!!! Reviewed on: 3rd April 2023

Amazing bank

Never had a problem they are always there to help Reviewed on: 3rd April 2023

For 13 years this has been my bank and I will never leave

Where do I start?! There are so many good things about metro Bank it’s hard to know! I’ll go with how I recommend this to people in real life…. “The branches are open 7 days a week, you only ever have to speak to one operator on the phone no matter what! They don’t pass you from pillar to post like other banks. I got a free umbrella and a sandwich toaster when I signed up, both of which I still use 13 years later! If you lose you card you can pop in and get another within 5 minutes (which has saved me a number of times from being stuck in the mall car park!). Bounced direct debit? One off charge which is minimal! Transfers in seconds in or out AND THE BEST BIT………THEY LET DOGS IN AND HAVE DOG BISCUITS!!!!! I will never change banks, EVER. GO AND GET AN ACCOUNT…you won’t look back. Reviewed on: 3rd April 2023

Metro Bank all the way!

I’ve been with Metro bank for so many years I don’t even remember how long. I moved over pretty soon after the bank launched. The service is brilliant and I have recommended it to everyone I know. Reviewed on: 3rd April 2023

The fastest and best bank

Metro bank is the best for all services they are quick, polite and friendly Reviewed on: 3rd April 2023

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