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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Customer Service.

I personally experienced excellent Customer Service. Reviewed on: 14th March 2023

Best current account

My current account is simple and easy to manage using the app. The account information is conveniently laid out and to navigate. The best part is you either call or can visit the bank any day of the week. Reviewed on: 14th March 2023

Helping your local customer base

It’s Really important to have a great impression to your local customers on the highstreet. Your team in Canterbury have helped me out on a few occasions straight from the start, nothing was too much trouble and they make people want to bank with you. I’m a finance manager for a car dealership and if I ever leave I’ll be contacting my local branch for vacancies. Reviewed on: 14th March 2023

Cannot fault this bank!

The staff are always very friendly and courteous and the service is fantastic. The branches have lovely blown up feature wall local photographs and the decor is stylish and contemporary. My dog loves the complimentary bone-shaped dog biscuits! Reviewed on: 14th March 2023

EXECELLENT CUSTOMER SERVICE

I CAME TO UK LAST YEAR LOOKING FOR BANK TO OPEN ACCOUNT WITH, A FRIEND INTRODUCE ME TO METRO BANK, I WENT TO THE BANK AND MY ACCOUNT WAS OPEN SEAMLESSLY. Reviewed on: 14th March 2023

Excellent service

I am with Metro Bank for a few years now and I like Metro Bank Reviewed on: 14th March 2023

Best bank

Very easily contacted by all means .... phone, email, online and in branch. Reviewed on: 14th March 2023

Great Team in Eastbourne Branch again!

Good to go in Eastbourne Branch where they are one great Team! Smiling and polite, they are helping you in a very good way! Please keep it this way! Reviewed on: 14th March 2023

Amazing bank

Never fails me, always works, & staff is welcoming Reviewed on: 14th March 2023

Fantastic, Happy People, Great Service Love the Bank

Always so polite and friendly at the Actual Bank ( Basingstoke Branch ) Any issues i had, been solved Very quickly and efficiently. Have banked with Metro for like 6 years and absolutely love the Bank its people and it's services and will Not Bank elsewhere. Reviewed on: 14th March 2023

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