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Metro Bank: Current account reviews

Name: Current account
Rating: 4.80 (10579 reviews)

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4.80

Based on 10,579 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

I have told all my friends to bank with metro

I lost my card walking out of a petrol I drove 1 hour to a branch and walked out with a new card in 10 mins outstanding service you saved my family trip away and can't thankyou enough ..many thanks John bourke Reviewed on: 11th March 2023

Good customer service

Always feel welcome when I go to the bank very friendly And wonderful customer service Reviewed on: 11th March 2023

very efficient and useful service

very polite staff, great opening hours, great range of services. the only suggestion i have is to offer an out of hours phone banking service aimed at people that are unable to use internet/app banking Reviewed on: 11th March 2023

The best British bank is just right

I have had the best customer service every single time I have entered metro bank or called them I have banked with metro bank for over 10 years they are honestly the best bank ever Reviewed on: 11th March 2023

Adore my bank

Always quick and accessible to deal with my queries. Happy to be part of the metrobank family Reviewed on: 11th March 2023

My opinion

No issues everything is done quickly and efficiently everyone is polite and professional with sense of humour the process is easy Reviewed on: 11th March 2023

Accessible, well trained, great service.

Great extended opening hours, extremely polite and well trained staff, and adequate staffing in branches. Never had to wait more than a few mins and usually instantaneous service. So far ahead of high street competition. Reviewed on: 11th March 2023

Okay for the Price

Ver good customer service with easy to use products Reviewed on: 11th March 2023

Great bank

Can get a new card same day and banks are open late and all 7 days Reviewed on: 11th March 2023

Best banking in short time frame

The best banking always ready to help in all services time frame is very less quick service I love metro bank Reviewed on: 11th March 2023

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