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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10577 reviews)

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4.86

Based on 10,577 reviews, last reviewed 25th Mar 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10577)

The best bank on the high street

You always get excellent customer service at Metro Bank with friendly helpful staff to speak to and pass the time of day with (instead of machines and indifferent staff which is the norm for other banks). They’re also open decent hours (again unlike all the other banks who practically shut for half a day every day and are closed all weekend!) Also, Metro bank’s online banking and app are simple and easy to use. I can’t speak highly enough of Metro bank, they are truly the best high street bank. Reviewed on: 11th March 2023

My first ever bank and have had no major problems or bad experiences

Metro bank was the first bank I opened an account with and have been with them ever since. Whenever I have needed help it is always resolved on the same day with no issues very reliable bank Reviewed on: 11th March 2023

Fantastic customer service.

I’ve been with Metro for around a couple of years now and I can honestly say that they have the best customer service from any bank I’ve been with. I have never had any issues with them at all and they have been nothing but professional. I would not hesitate to recommend them to friends and family. Reviewed on: 11th March 2023

Metro bank

Metro banks helps me with all my needs no matter what they be Reviewed on: 11th March 2023

Limited access

You can't do anything on application.card blocked on buying anything Reviewed on: 11th March 2023

The Best BANK

Metro BANK, from my point of view, is the most secure, very safe bank. the services that Metro BANK offers both in telephone contact and in the branch are done as per the book with very intelligent and helpful welcoming people. I recommend Metro Bank with great confidence and sincerity. Thank you Metro BANK For all the services from the past to the present! ✅ Reviewed on: 11th March 2023

Simply the best

I enjoy having a real person when I have banking needs , I also like the extended hours as it’s convenient especially at the weekend .. Reviewed on: 11th March 2023

Great customer service, and not waiting in long queue for doing your work with bank.

Best bank in the UK for banking, transferring, they have a easy and great app to use and doing online banking around the world. Reviewed on: 11th March 2023

Best bank in uk

Quick and amazing service. They make sure you are satisfied and answer your questions with joy. Bank with Metro for best results. Reviewed on: 11th March 2023

Made getting a bank account a very easy process

I suffer with anxiety but i felt relaxed setting up my bank in metro bank bristol. The staff are very warm there and before i knew it i was walking out with my card in no time. I was also given a goodwill gesture of £10 as i had to come in a few times to hand in id/bill letters and my tenancy agreement as i didn’t have photo id i had to take these extra steps but the process was made very easy and streamlined by the friendly staff. I remember a guy james who helped me and my worker with printing out documents that showed what letters and stuff i would need to open my bank. All in all the best customer service i have ever received. I would like to thank the manager who was very nice with giving me the goodwill gesture. Thanks to metro bank i finally had a card. Finn collier Reviewed on: 11th March 2023

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