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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Good

Best service in england my opinion the Best bank and good service open sunday. Reviewed on: 4th April 2023

Good customer service

Loved to bank with them over the years very good customer service Reviewed on: 4th April 2023

Very good bank if you have mental health issues and need a simple account to manage

The later opening hours enables me to balance my illness and accessing banking services at later hours due to fatigue which helps. Due to mental ill health and anxiety I often loose things or forget codes however these things are immediately rectified in the bank rather than having to wait days for post which I do not open due to anxiety. Staff are always helpful and give you time to process information they provide you with plenty of time. As someone who suffers with serious mental health issues the straight forward app and services offered in store help. Reviewed on: 4th April 2023

Metro bank is always friendly and helpful

When ever we have a problem concerning the bank they have always been very friendly and helpful and it is great that you can get a new bank card straight away instead of having to wait for it to come through the post. It is lovely when you walk through the door and there is a friendly person there to greet you not like other banks where you are left to try to sort it out on their machines. Reviewed on: 4th April 2023

Best all-round bank ever!

Though I usually bank online, Metro is the best bank I’ve ever used. Brilliant for accessibility, in person and online, with friendly helpful staff.My local branch (Guildford) is very conveniently situated, and the opening hours are extensive and cater brilliantly for all types of customer. Reviewed on: 4th April 2023

customer feedback about Metro bank, Canterbury

I'd just like to say I have been treated the very best at this branch, everyone has been so nice to me and friendly and always so helpful. Very good customer service at this location (Canterbury) I have been there for the first time and could create my account with no time. Thank you all. Reviewed on: 4th April 2023

A good and thoughtful bank

I've been using metro bank for over 8 years and have had no issues Reviewed on: 4th April 2023

Easiest bank to deal with when Im overseas and credit store when needed

I will always use this bank. They handle everything so quickly even if I need a new debit card. Easy to deal with when overseas all through the app. Thanks Terry Reviewed on: 4th April 2023

Best bank ever

Best bank ever as you get you card at the store poeple who work their are friendly to and very easy to approach to Reviewed on: 4th April 2023

Metro

Seven days a week,yes I have internet banking,But it's nice to see a face behind the counter Friendly staff,helpful and polite Reviewed on: 4th April 2023

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