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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Metro

Customer service are alway nice and they understand when we talk to them Reviewed on: 10th March 2023

Excellent customer service. Fast, effective and friendly.

Have been a client for almost 6 years. The bank offers me everything I need. Reviewed on: 10th March 2023

Very good customer service

I was to change my debit card an i done it in store for ten minutes Reviewed on: 10th March 2023

Very good

Is ok for me metro Bank because i can make wath i want with my money Reviewed on: 10th March 2023

Family affairs

Definitely happy to introduce family members Reviewed on: 10th March 2023

Simply the best

Metro bank dose it it says on the tin! It's the best banking system I have had the pleasure of using. Reviewed on: 10th March 2023

Excellent!

Great customer care, in person, and via the web. Easy to use app and online banking. Great experiences every time I visit. Reviewed on: 10th March 2023

The best service received

I wanted to make an additional bank account for myself. I visited most of the banks however Metro stood out from the rest due to the exceptional customer service offered. Reviewed on: 10th March 2023

Best banking experience EVER!!

I have been with metro bank for over 5 years, never had any issues. Since the beginning they have be amazing at following through all my request with exceptional custom service on all of the branches I have visited. I have been recommending Metro to everyone I know and I am soon to open a joint account with my partner. Their attention to detail makes the best and safest banking experience!! Thank you everyone at Metro Bank Reviewed on: 10th March 2023

Excellent

Excellent service , never needed to contact them, which means I have never had any problems. Reviewed on: 10th March 2023

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