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Metro Bank: Current Account reviews

Name: Current Account
Rating: 4.88 (10564 reviews)

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4.87

Based on 10,564 reviews, last reviewed 1st Mar 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

No waiting for replacement debit card I lost my debit card. Popped into the bank and they issued a replacement straight away. Staff were very pleasant and efficient. Reviewed on: 1st March 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro Current Account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current Account reviews (10564)

Great bank

Always good fast service. Excellent internet banking. Great opening hours Reviewed on: 4th April 2023

The best banking ever to hit the metro.

I’ve had experienced banking with almost all of the high street banks, and I can honestly say that Metro Bank is very different in a good way. The way the bank is set up alone is better. I’ve observed that Metro Bank is always found at the corner which makes it easy to locate. From the outside one can see how organised and well-presented the business is. And the moment you step inside there’s already an aura of positive energy, through the way how open and spacious the setting is done. The colour-scheme is so grand and relaxing, and yet so progressive and elegant, which is complimented by the light that comes in from the outside. And then jewel in the heart of it all is the people that would attend to you like you’re a VIP guest in a private party. The smiles are so genuine. Their efforts to help in anyway and about anything are so human and not clinical. And their system is a lot better than most banks,i.e. the times they are open, and the speed of acquiring a physical plastic card. For Pete’s sake, they even offer you a hot drink if there’s a wait!! Reviewed on: 4th April 2023

Fast to set up, easy to use, zero issues!

I set up a current account with Metro Bank because I was unable to access my account at another bank due to unnecessary red tape. No one there was willing to help me. Within an hour of walking into my local Metro Bank branch, I had a current account, a savings account, all the information I needed, and a debit card. Everything was clearly explained and the customer service was impeccable. I have been using my account for about 2 years now and have had absolutely zero issues with accessing my account, online or on mobile. The customer service line is always efficient and professional. I have contacted them twice and had a fantastic experience both times. I recently set up a business with my father and, because of my excellent experience with Metro Bank, it was our first choice. Reviewed on: 4th April 2023

customer service

Staff are great, helpful and great customer service. Make you feel welcomed. Reviewed on: 4th April 2023

Such a delight to deal with

From the initial online enquiry to receiving my debit card it was hassle free and seamless and a lesson to how to run a customer friendly business Reviewed on: 4th April 2023

I like metro bank because they good customer service

Metro bank is a bank that if you have some issues they make sure they sort it out as fast as possible so metro bank is bank and remain my bank and I m happy banking with them, thanks. Reviewed on: 4th April 2023

Convenient

been a costumer for few years now. And I am happy with the service, easy to access through mobile banking, whatever the problems they help you asap with their well trained and friendly staff. What ever more good about the company is they are open till late. Reviewed on: 4th April 2023

Amazing, friendly, efficient

I set up a new account and was worried about how long this would take. I was amazed at how easy this was. No fuss was made, my info was taken and I was given a coffee while the cards were printed and paper work Done. All completed so fast and to leave with my cards was amazing. The staff are always so friendly and nothing is a problem there. An amazing bank Reviewed on: 4th April 2023

Quick and Professional

I like the Metro Bank because is open even on Sunday, and if I have an emergency to deposit money the back is open. I don't think there is any other bank open on Sundays. That's why make them special. Reviewed on: 4th April 2023

Great service

I have been with Metro Bank for a number of years The staff are friendly, I have always received a pleasant service, even when i experienced fraud the bank were very helpful in ensuring, I was not left out of pocket Reviewed on: 4th April 2023

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