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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Customer service

Very easy to access the account, and instant bank card. locker facilities. Reviewed on: 4th April 2023

My opinion

My opinion. The best bank! Reviewed on: 4th April 2023

Mighty Metro

Every time I have a problem. I have popped in and they have always been very helpful. Plus they are open Sundays which is an extra bonus. As other banks etc shut early in the week and Saturday and when you are working, it's hard to get to speak to someone Reviewed on: 4th April 2023

Great customer service very easy app

Had amazing experience with bank great customer service and bank app is so easy to use no complication at all Reviewed on: 4th April 2023

THEY REALLY ARE THE BEST

Lost cards replaced in store, no waiting Easy to use app Friendly service When you call with an enquiry, always sorted. They have intervened a scammer for me in the past. Any unusual transactions they call you to confirm Can't really say any more, they really are the best bank around Reviewed on: 4th April 2023

Excellent service

Friendly staff. Personal service. Good opening hours. Dog friendly. Drive through service. What's not to like. Thoroughly recommended. Reviewed on: 4th April 2023

People Focused

I feel respected as a customer of Metro Bank. I am greeted personally, sometimes taken to a desk for a one to one. I have been offered coffee; they have a customer toilet and biscuits for my dog. When I first opened my account my details were verified in branch at the time and I left with a bank account and a bank account card. Exceptional customer service that made me feel valued in my choice to bank with them. I had been recommended by a friend and the experience they described was totally true to the experience I had. Reviewed on: 4th April 2023

Underestimated

I think there totally mis understood. Great service. Bank cards straight away good opening hours just not many branches up north. Need to open more. Everyone I speak to in west Yorkshire have never heard of them but all like the sound of them just wosh there was more around l. Reviewed on: 4th April 2023

Metro bank

very friendly & efficient service. was please with the fast turnaround Reviewed on: 4th April 2023

Top class

online banking works very well no problem contacting by phone Reviewed on: 4th April 2023

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