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Metro Bank: Current Account reviews

Name: Current Account
Rating: 4.88 (10564 reviews)

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4.87

Based on 10,564 reviews, last reviewed 1st Mar 2025

500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

No waiting for replacement debit card I lost my debit card. Popped into the bank and they issued a replacement straight away. Staff were very pleasant and efficient. Reviewed on: 1st March 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro Current Account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current Account reviews (10564)

Metro bank

very friendly & efficient service. was please with the fast turnaround Reviewed on: 4th April 2023

Top class

online banking works very well no problem contacting by phone Reviewed on: 4th April 2023

Best bank I've used

Their customer service is impeccable. Metro Bank branches are open 7 days a week and the staff is friendly. Reviewed on: 4th April 2023

metro bank has brilliant customer service, allowing you to contact them at increased hours when compared to other high street banks.

whenever i have needed assistance or a greater understanding into financial products, metro bank have always provided me with explanations and advice that i have been able to use and feel comfortable when using their financial products. Reviewed on: 4th April 2023

Happy to BANK with METRO !

Every time I visit my branch in Bexleyheath , I experience excellent customer service ! Reviewed on: 4th April 2023

Polite, accessible and helpful

I never have a bad experience weather it be in branch or on the phone, excellent always Reviewed on: 4th April 2023

Efficient, Friendly and Repsonsive

I love Metro Bank for its ease of use. Its so easy to apply for an account online and when my card had issues, i went instore and they printed one there and then and reset my pin so easily. Its a really good mix of being able to go online and do things for myself and actually speaking to a real person when i need to. The queues in the bank were well managed so i didn't have to wait long - they were friendly and helpful and they didn't make me feel like i was wasting their time and i didn't have to book an appointment and come back days later - they helped me there and then. i have since recommended at least 3 people to join who were looking to change banks - and i would continue to recommend them. Quality Service, friendly and approachable. Reviewed on: 4th April 2023

Always helpful

I have found metro bank to be the most helpful banking environment. From the opening hours to the services on offer all has been brilliant. I have needed assistance a few times over the last year and wish all banks worked as efficiently as metro bank. I would like to say Clapham Junction branch have always been extremely helpful and nothing is too much. Wish more high street banks were like this. Only request is to open more branches! Reviewed on: 4th April 2023

Best bank ever

Very efficient. Excellent customer service Reviewed on: 4th April 2023

The best Bank in UK

I am a member of Metro Bank since for almost two years now, during this time my experience with Metro Bank has grown positively. I had couple of issues like, when I lost my card I called to the store and they instantly blocked my card, and from safety reason they really take action carefully, regarding costumer service for me since I am a member of four banks accross London, they gave me best experience. Staff really friendly there, and once when I went there to renew my card they did it within 3-5 minutes, as a foreigner which excited me a lot. Metro Bank the best!!! Reviewed on: 4th April 2023

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