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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Efficient, Friendly and Repsonsive

I love Metro Bank for its ease of use. Its so easy to apply for an account online and when my card had issues, i went instore and they printed one there and then and reset my pin so easily. Its a really good mix of being able to go online and do things for myself and actually speaking to a real person when i need to. The queues in the bank were well managed so i didn't have to wait long - they were friendly and helpful and they didn't make me feel like i was wasting their time and i didn't have to book an appointment and come back days later - they helped me there and then. i have since recommended at least 3 people to join who were looking to change banks - and i would continue to recommend them. Quality Service, friendly and approachable. Reviewed on: 4th April 2023

Always helpful

I have found metro bank to be the most helpful banking environment. From the opening hours to the services on offer all has been brilliant. I have needed assistance a few times over the last year and wish all banks worked as efficiently as metro bank. I would like to say Clapham Junction branch have always been extremely helpful and nothing is too much. Wish more high street banks were like this. Only request is to open more branches! Reviewed on: 4th April 2023

Best bank ever

Very efficient. Excellent customer service Reviewed on: 4th April 2023

The best Bank in UK

I am a member of Metro Bank since for almost two years now, during this time my experience with Metro Bank has grown positively. I had couple of issues like, when I lost my card I called to the store and they instantly blocked my card, and from safety reason they really take action carefully, regarding costumer service for me since I am a member of four banks accross London, they gave me best experience. Staff really friendly there, and once when I went there to renew my card they did it within 3-5 minutes, as a foreigner which excited me a lot. Metro Bank the best!!! Reviewed on: 4th April 2023

Great bank

Always good fast service. Excellent internet banking. Great opening hours Reviewed on: 4th April 2023

The best banking ever to hit the metro.

I’ve had experienced banking with almost all of the high street banks, and I can honestly say that Metro Bank is very different in a good way. The way the bank is set up alone is better. I’ve observed that Metro Bank is always found at the corner which makes it easy to locate. From the outside one can see how organised and well-presented the business is. And the moment you step inside there’s already an aura of positive energy, through the way how open and spacious the setting is done. The colour-scheme is so grand and relaxing, and yet so progressive and elegant, which is complimented by the light that comes in from the outside. And then jewel in the heart of it all is the people that would attend to you like you’re a VIP guest in a private party. The smiles are so genuine. Their efforts to help in anyway and about anything are so human and not clinical. And their system is a lot better than most banks,i.e. the times they are open, and the speed of acquiring a physical plastic card. For Pete’s sake, they even offer you a hot drink if there’s a wait!! Reviewed on: 4th April 2023

Fast to set up, easy to use, zero issues!

I set up a current account with Metro Bank because I was unable to access my account at another bank due to unnecessary red tape. No one there was willing to help me. Within an hour of walking into my local Metro Bank branch, I had a current account, a savings account, all the information I needed, and a debit card. Everything was clearly explained and the customer service was impeccable. I have been using my account for about 2 years now and have had absolutely zero issues with accessing my account, online or on mobile. The customer service line is always efficient and professional. I have contacted them twice and had a fantastic experience both times. I recently set up a business with my father and, because of my excellent experience with Metro Bank, it was our first choice. Reviewed on: 4th April 2023

customer service

Staff are great, helpful and great customer service. Make you feel welcomed. Reviewed on: 4th April 2023

Such a delight to deal with

From the initial online enquiry to receiving my debit card it was hassle free and seamless and a lesson to how to run a customer friendly business Reviewed on: 4th April 2023

I like metro bank because they good customer service

Metro bank is a bank that if you have some issues they make sure they sort it out as fast as possible so metro bank is bank and remain my bank and I m happy banking with them, thanks. Reviewed on: 4th April 2023

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