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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Down-to-earth banking

General experience: At last a bank that does not leave me thinking of will cost ther £50 just to talk to them. When I was 24 years old the Midland Bank sent me a letter to say my account was £7 overdrawn...... And charged me for the letter. Reviewed on: 15th April 2021

Are great

I have this account with metro bank are fabulous and efficient and provide the best customer service Reviewed on: 15th April 2021

A great bank! Head and shoulders above the rest

Since transferring to Metro bank I have never had any issues with them, the staff are wonderful and so happy to go that extra mile to help, I’m chuffed that they are my main bank Reviewed on: 15th April 2021

Excellent Bank

I have been banking with Metrobank since I was 16 and have been very happy with my experience. Reviewed on: 15th April 2021

My bank

Everything smooth and clear , very helpful advisers , very flexible opening times....all perfect Reviewed on: 15th April 2021

Best service I've experienced from any bank

I have had accounts with most of the high street banks over the years but I had never experienced a truly customer-centred service until I moved my account to Metro Bank. From the convenient opening hours, to the friendly branch staff and the genuinely helpful telephone support, I have been impressed with every interaction. It has truly been a revelation to discover that when other banks are cutting services to consumers to a point that we are made to feel like an inconvenience, at least one bank still values our business. I recommend Metro Bank to all my friends, whenever they moan about the service they receive from their current provider (which happens increasingly regularly!). Reviewed on: 15th April 2021

A bank for everyone!

Metro Bank is the most convenient bank, most customer friendly bank and easy to get on with. They’re open 7 days, 24/7 call centre, walk-in service, need I say more? Easy to get on with their simply products and services, other places bombard you with complicated rewards and hidden charges. The internet banking could do with some work, but the features of the current account speak for themselves. Reviewed on: 15th April 2021

The better Bank

Metro is the best. Customer service is impeccable. Time waiting for walk ins is great and professionally welcomed. A bank that allows Dog family members inside for water is a wonderful community gesture. App is the best. Advice provided is always focused and personally i cant fault them. (And i love to fault banks) I hope metro push their eco/sustainable resource and reduce their carbon foot print further though. We cannot do enough Reviewed on: 15th April 2021

Bets app around. clear and concise

App has the best features and is user friendly. Phone team are prompt and don't give you the run around like all others do. First person can help you rather than having to go through 3 plus people with others. Reviewed on: 15th April 2021

Personal, MetroBank

Fast efficient service, friendly. The internet banking website is easily navigated. Reviewed on: 15th April 2021

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