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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.86

Based on 10,570 reviews, last reviewed 27th May 2025

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

We love dods, we love banking

Friendly and most important 24/7 on duties. Best deal! Reviewed on: 30th March 2021

So much better than Barclays

I was with Barclays for 40 years- it was my mother's bank and mine after her. I thought I would be happy to stay with them until the day I died. However, in recent years I have found it to have become over corporate- impersonal, unfriendly, and penny pinching. The operatives in the bank are in general very nice and do their best, but it is the limitations the organisation puts on them and the culture generated which is the main problem. It was actually a discussion with one of their operatives over their overdraft policy which was the final straw which finally pushed me away. The cashier was officious, and failed to address the clear logic I was putting to her in my questions. I had heard good things about Metro, so I walked out of Barclays and into Metro close by, and signed up. That was about 3 years ago, and I have found it to be a great decision. The inviting organisational culture and vision is clear as you enter the bank- the opening hours, the layout of the bank, and the messages which are clearly portrayed in the bank. The staff are also always welcoming and eager to help, and most importantly of all, they listen to me. So well done, Metro- I have had a great experience with you throughout the last three years, and feel confident my money is safe in your hands. Reviewed on: 30th March 2021

Outstanding All year round

Metro bank have always been amazing to me their services are never painful or complicated, just straight forward. Always tell my family to swap to metro Reviewed on: 30th March 2021

A happy place to be!

I have never felt so comfortable with a bank before. The service has always been reliable, friendly and efficient. Reviewed on: 30th March 2021

Best Bank Ever

Love Metro - 7 days a week because they love their customers 7 days a week. Online or in person there is always help available. 7/7 for me Reviewed on: 30th March 2021

Super service.

Easy banking. Excellent all round service. Reviewed on: 30th March 2021

Does what a Bank is meant to do

Simple to open a small business account, works how you expect, real people at random times of the day, teh lack of awareness of having a bank reflects the simplicity of Metro Reviewed on: 30th March 2021

A High Street Bank that serves the local community

During these past months, they have provided an excellent service, helpful, polite and friendly. They have managed to take banking to what it used to be, serving their customers. Reviewed on: 30th March 2021

Awesome

Open early every single day and close on my time awesome Very beautiful Reviewed on: 30th March 2021

Really efficient

There is never a problem going to the Metro Bank in Eastbourne. The staff are brilliant, they are efficient, friendly and polite. Reviewed on: 30th March 2021

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