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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Best bank ever

Never had one problem with them in all the time I’ve been with them , Couldn’t recommend them more to anyone Reviewed on: 30th March 2021

Easy, flexible and helpful bank

One of the best experience I had until now, as a UK resident I have been banking with 4 different banks in UK, metro bank being the latest one. I still remember well the day I went to one of its branches. During this time of covid-19, I was treated with full professionalism and hospitality, which I missed them with other banks as I was roaming around different banks to get a basic account. It's was odd as I was told I would be served by a new trainee which was his first day, but was shocked and amazed as well later because I was treated so well. I even learned and understood many things about banking. If I could then I would definitely recommend metro bank to all my friends and relatives. I am happy and feel myself lucky to be a Metro bank's customer. Thank you metro bank. Reviewed on: 30th March 2021

Friendly and responsive and always available to help.

My view is that they are extremely helpful and responsive. Reviewed on: 30th March 2021

Trusted bank

metro have always been a trustworthy bank in my opinion. I’ve moved all my savings and kids savings to this bank and so have my family members. I feel like they listen to what their consumers want and act accordingly. They are also very friendly and accessible. Reviewed on: 30th March 2021

wonderful

Wonderful and patient with customers Reviewed on: 30th March 2021

friendly and proffesional staff

very helpfull staff. Always looking for ways to help and provide with the best option avaiable.Personal touch in every aspect. Reviewed on: 30th March 2021

We love dods, we love banking

Friendly and most important 24/7 on duties. Best deal! Reviewed on: 30th March 2021

So much better than Barclays

I was with Barclays for 40 years- it was my mother's bank and mine after her. I thought I would be happy to stay with them until the day I died. However, in recent years I have found it to have become over corporate- impersonal, unfriendly, and penny pinching. The operatives in the bank are in general very nice and do their best, but it is the limitations the organisation puts on them and the culture generated which is the main problem. It was actually a discussion with one of their operatives over their overdraft policy which was the final straw which finally pushed me away. The cashier was officious, and failed to address the clear logic I was putting to her in my questions. I had heard good things about Metro, so I walked out of Barclays and into Metro close by, and signed up. That was about 3 years ago, and I have found it to be a great decision. The inviting organisational culture and vision is clear as you enter the bank- the opening hours, the layout of the bank, and the messages which are clearly portrayed in the bank. The staff are also always welcoming and eager to help, and most importantly of all, they listen to me. So well done, Metro- I have had a great experience with you throughout the last three years, and feel confident my money is safe in your hands. Reviewed on: 30th March 2021

Outstanding All year round

Metro bank have always been amazing to me their services are never painful or complicated, just straight forward. Always tell my family to swap to metro Reviewed on: 30th March 2021

A happy place to be!

I have never felt so comfortable with a bank before. The service has always been reliable, friendly and efficient. Reviewed on: 30th March 2021

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