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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

Brilliant service

The customer service is excellent. Will recommend it to everyone..5 star rating. Reviewed on: 30th March 2021

Friendly stuff with professional manners. It's what I was looking for ***** Regards Mark

I was always fell well when I visit Metro bank. Polite people in mission to help you. Missing me maybe coffee machine, sometime when I stay longer. Highly recommend you guys. All the best :) Reviewed on: 30th March 2021

Great service

Any time I call in or phone I meet with prompt service from knowledgeable friendly staff. Hours of access is an added bonus Reviewed on: 30th March 2021

Always

I have had a few friends recently ask me if I could recommend a bank account to them... I ALWAYS suggest metro bank! always super helpful and polite on the phone. thee banking app is so easy to follow and has amazing insights on your personal banking and in store, every employee is amazing. I always feel very welcome and at home when I go in. they never hesitate to go the extra mile to make things work for me. I have been with metro bank for a number of years and would love to get a credit card with metro bank. Will never be able to recommend them enough. Reviewed on: 30th March 2021

Opening hours and weekend makes our life a lot easier

the staff of the branch are always willing to go that extra 5 miles to give you what you require Just Amazing Reviewed on: 30th March 2021

Really Happy Customer

I recently lost my wife and we joined Metro as we found the service at our old bank poor . i have to say despite lock down the staff at the Cardiff Queen Street and Newport Road branches are brilliant. When I went in to close my wife's accounts down the staff member was so thoughtful and the process was stress free would recommend this bank to anyone Reviewed on: 30th March 2021

First Clas Service

Amazing Bank Services!!! Im a happy to be Metro Bank customer ! Reviewed on: 30th March 2021

Always great service

Being a customer for years now and I am loving it! Reviewed on: 30th March 2021

24/7

Nice very well attended Very friendly Reviewed on: 30th March 2021

best service

Very warm and welcoming. Good customer service. Reviewed on: 30th March 2021

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