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Metro Bank: Current account reviews

Name: Current account
Rating: 4.86 (10576 reviews)

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4.86

Based on 10,576 reviews, last reviewed 23rd Jan 2026

400% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Good experience in personality and protection on sta... Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Latest lowest rating:

1

Metro knows nothing about account switching I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my ac... Read more Reviewed on: 22nd January 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10576)

Opening hours and weekend makes our life a lot easier

the staff of the branch are always willing to go that extra 5 miles to give you what you require Just Amazing Reviewed on: 30th March 2021

Really Happy Customer

I recently lost my wife and we joined Metro as we found the service at our old bank poor . i have to say despite lock down the staff at the Cardiff Queen Street and Newport Road branches are brilliant. When I went in to close my wife's accounts down the staff member was so thoughtful and the process was stress free would recommend this bank to anyone Reviewed on: 30th March 2021

First Clas Service

Amazing Bank Services!!! Im a happy to be Metro Bank customer ! Reviewed on: 30th March 2021

Always great service

Being a customer for years now and I am loving it! Reviewed on: 30th March 2021

24/7

Nice very well attended Very friendly Reviewed on: 30th March 2021

best service

Very warm and welcoming. Good customer service. Reviewed on: 30th March 2021

Very good app and friendly customer service

I find the usability of Metro bank app the best of the several banking apps I'm using. Very, clear, eary and functional. Also their staff is always very friendly and helpful. Only positive experiences. Reviewed on: 30th March 2021

excellent bank

you have always been the best! seriously helped me a lot through hard timesss Reviewed on: 30th March 2021

Simple Banking

I genuinely like using Metro bank, their hours are flexible. Meaning I can still go to my bank after work and in weekends. The online banking is simple and easy to use. Not to mention, the employees in my local bank are fast and friendly. Reviewed on: 30th March 2021

Metro customer service is second to none

Hi I have changed my accounts (1 personal and 2 business) to Metro and I can't find fault with their service. I was with HSBC since late 1960's and my business accounts mid 1950's, I was regarded as a number rather than a person and quite frankly disregarded and ignored. As soon as I moved to Metro I had access to a business manager who has been hands on and proactive any queries I have are dealt with in a very effective and professional manner, nothing too much trouble. I can't praise them highly enough and would recommend to anyone. Well done Metro. Reviewed on: 30th March 2021

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