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Metro Bank: Current account reviews

Name: Current account
Rating: 4.88 (10570 reviews)

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4.86

Based on 10,570 reviews, last reviewed 27th May 2025

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I have been with Metro bank for over six years now,... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I need... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Reported fraud activity already 4th time with differ... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Read more Reviewed on: 7th January 2025

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10570)

Very good app and friendly customer service

I find the usability of Metro bank app the best of the several banking apps I'm using. Very, clear, eary and functional. Also their staff is always very friendly and helpful. Only positive experiences. Reviewed on: 30th March 2021

excellent bank

you have always been the best! seriously helped me a lot through hard timesss Reviewed on: 30th March 2021

Simple Banking

I genuinely like using Metro bank, their hours are flexible. Meaning I can still go to my bank after work and in weekends. The online banking is simple and easy to use. Not to mention, the employees in my local bank are fast and friendly. Reviewed on: 30th March 2021

Metro customer service is second to none

Hi I have changed my accounts (1 personal and 2 business) to Metro and I can't find fault with their service. I was with HSBC since late 1960's and my business accounts mid 1950's, I was regarded as a number rather than a person and quite frankly disregarded and ignored. As soon as I moved to Metro I had access to a business manager who has been hands on and proactive any queries I have are dealt with in a very effective and professional manner, nothing too much trouble. I can't praise them highly enough and would recommend to anyone. Well done Metro. Reviewed on: 30th March 2021

Best bank ever

Never had one problem with them in all the time I’ve been with them , Couldn’t recommend them more to anyone Reviewed on: 30th March 2021

Easy, flexible and helpful bank

One of the best experience I had until now, as a UK resident I have been banking with 4 different banks in UK, metro bank being the latest one. I still remember well the day I went to one of its branches. During this time of covid-19, I was treated with full professionalism and hospitality, which I missed them with other banks as I was roaming around different banks to get a basic account. It's was odd as I was told I would be served by a new trainee which was his first day, but was shocked and amazed as well later because I was treated so well. I even learned and understood many things about banking. If I could then I would definitely recommend metro bank to all my friends and relatives. I am happy and feel myself lucky to be a Metro bank's customer. Thank you metro bank. Reviewed on: 30th March 2021

Friendly and responsive and always available to help.

My view is that they are extremely helpful and responsive. Reviewed on: 30th March 2021

Trusted bank

metro have always been a trustworthy bank in my opinion. I’ve moved all my savings and kids savings to this bank and so have my family members. I feel like they listen to what their consumers want and act accordingly. They are also very friendly and accessible. Reviewed on: 30th March 2021

wonderful

Wonderful and patient with customers Reviewed on: 30th March 2021

friendly and proffesional staff

very helpfull staff. Always looking for ways to help and provide with the best option avaiable.Personal touch in every aspect. Reviewed on: 30th March 2021

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